Georgiana Ambra Lovin
AB
Summary
Experienced with team leadership and operational management. Utilizes strong organizational skills to optimize workflow and improve team efficiency. Track record of fostering collaborative work environment to achieve collective goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Logistic Supervisor & Office Manager
HomeTech Windows & Doors
Edmonton, AB
04.2020 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Collected, arranged, and input information into database system.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Negotiated with vendors to secure cost-effective contracts, resulting in significant budget savings.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Coordinated schedules for multiple subcontractors on construction projects, ensuring timely completion of tasks and efficient resource allocation.
Administrative Assistant
Cameron A. Schlumberger
Edmonton, AB
09.2018 - 04.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
- Organized company events to enhance team cohesion, coordinating logistics and catering for over 200 participants.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Health, Safety, and Environment (HSE): Prepared and distributed monthly Safety Performance Cards, updated safety bulletin boards, maintained employee training records, and documented meeting minutes to support ongoing safety compliance and awareness.
- Human Resources Support: Assisted in managing confidential employee records and documentation, ensuring compliance with company policies and confidentiality requirements.
- Quality Control (QC): Supported quality control initiatives by assisting with facility training, managing training tickets, conducting audits, and maintaining compliance with quality assurance standards.
Teaching Assistant
Options Academy
Edmonton
11.2017 - 09.2018
- Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Supported classroom activities, tutoring, and reviewing work.
- Facilitated activities in small groups to reinforce concepts taught by class teacher.
- Early Learning and Child Care Certificate Level 1:
Knowledgeable in early childhood development, educational techniques, and child care best practices. - Maintained safety and security by overseeing students in recess environments.
- Completed daily reports on attendance and disciplinary performance.
- Facilitated small group discussions to enhance students' critical thinking and problem-solving skills.
- Designed and implemented age-appropriate childcare programs that fostered children's physical, emotional, and social development.
- Composed and distributed monthly newsletters to parents/guardians, providing updates on activities, milestones, and upcoming events.
Key Holder
Dynamite Clothing
Edmonton, AB
01.2013 - 11.2017
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Managed store personnel by delegating tasks and supervising daily operations.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
- Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Collaborated with the management team on implementing strategies to achieve store''s monthly sales targets.
- Mentored junior staff members, helping them develop their skills to advance within the company successfully.
- Streamlined inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Assisted in hiring and training new employees, fostering a collaborative team atmosphere.
- Strengthened team performance by conducting regular training sessions on product knowledge and sales techniques.
- Increased sales by providing exceptional customer service and product knowledge.
- Developed reward system for staff achievements, motivating team and increasing overall performance.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
Education
High School Diploma -
Louis St. Laurent
Edmonton06-2012
Skills
- Training and mentoring
- Processes and procedures
- Schedule development
- Priority management
- Department organization
- Multitasking Abilities
- Strategic Planning
- Professionalism
- Project Management
- Workflow Optimization
- Budget Management
- Vendor Management
Languages
English
Native or Bilingual
Italian
Native or Bilingual
Romanian
Limited Working
Certification
Early Childhood Educator certification
Timeline
Logistic Supervisor & Office Manager
HomeTech Windows & Doors
04.2020 - Current
Administrative Assistant
Cameron A. Schlumberger
09.2018 - 04.2020
Teaching Assistant
Options Academy
11.2017 - 09.2018
Key Holder
Dynamite Clothing
01.2013 - 11.2017
High School Diploma -
Louis St. Laurent
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