Summary
Overview
Work History
Education
Skills
Languages
Reading
Timeline
Generic

Georgia Triantis

QC

Summary

Proven Customer Service Representative at Viscofan Canada Inc, adept in problem-solving and critical thinking, significantly enhanced customer loyalty through empathetic complaint resolution. Skilled in Microsoft Outlook and active listening, I excel in transforming high-stress situations into positive customer experiences, contributing to a notable increase in repeat business.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

Viscofan Canada Inc
Saint-Laurent, QC
05.2013 - 11.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

GED -

John F. Kennedy Adult Education Center
Montreal, QC
01.2001

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Customer Relations
  • Complaint Handling
  • Payment Processing
  • Customer satisfaction measurement
  • Professional telephone demeanor
  • Microsoft Outlook
  • Paperwork Processing
  • Order Processing
  • Microsoft PowerPoint
  • Prioritization
  • Staff Training

Languages

English
Native or Bilingual
French
Professional Working
Greek
Limited Working
German
Limited Working

Reading

I enjoy reading.

Timeline

Customer Service Representative

Viscofan Canada Inc
05.2013 - 11.2023

GED -

John F. Kennedy Adult Education Center
Georgia Triantis