Georgia Speare
London,ON
Summary
16 years of experience effectively establishing client relationships and responding to customer inquiries in a timely manner within CSR and hospitality rolls. Known for a friendly and professional demeanor and passion for assisting customers.
Overview
15
15
years of professional experience
Work History
BARTENDER/SERVER
THE LONDON ALEHOUSE
03.2023 - 09.2024
- Handling customers at the bar, clearing and setting tables, serving alcohol and non-alcoholic beverages, serving food, communicating effectively to kitchen staff, handling cash and card, stocking, cleaning and coordinating bar patrons requests.
PACKAGE HANDLER
FEDEX GROUND
02.2022 - 08.2022
- The physical loading, unloading and/or sorting of packages of varying sizes and weights by hand, including lifting, pushing, pulling, carrying, scanning, placing packages, as well as physical bending, twisting, kneeling
- In a safe and efficient manner.
CUSTOMER SERVICE REPRESENTATIVE
CIBC
03.2022 - 05.2022
- Client engagement - Helping clients manage their accounts and products
- Focus on the client experience and make interactions meaningful
- Connect clients to the right CIBC team members who can help them reach their goals
- Problem solving - Listening and asking questions, and put yourself in the client's shoes
- Taking accountability for client issues, and knowing when to lean on others to create a better solution together
- Leveraging technology - Sharing knowledge by introducing clients to mobile banking applications, helping them to better manage their banking needs.
CLIENT SPECIALIST
CASH MONEY
09.2018 - 09.2019
- Participated in team meetings to understand goals and establish necessary process improvements
- Established and effectively maintained productive customer relationships
- Managed and updated physical and digital client account information to keep records accurate and current
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Communicated information to customers about product quality, value and style.
BARTENDER/SERVER
MUSTANG SALLYS
01.2018 - 01.2019
- Operated POS terminals to input orders, split bills and calculate totals
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification
- Competed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
STORE FRONT
TIM HORTONS
06.2009 - 06.2017
- Assisted with purchases, locating items and signing up for rewards programs.
Education
OSSD -
H.B BEAL SECONDARY
MOA -
FANSHAWE COLLEGE
Skills
- Customer Service
- Strong multitasking
- Highly reliable
- Clear and effective communication
- Patience and Tolerance
Timeline
BARTENDER/SERVER
THE LONDON ALEHOUSE
03.2023 - 09.2024
CUSTOMER SERVICE REPRESENTATIVE
CIBC
03.2022 - 05.2022
PACKAGE HANDLER
FEDEX GROUND
02.2022 - 08.2022
CLIENT SPECIALIST
CASH MONEY
09.2018 - 09.2019
BARTENDER/SERVER
MUSTANG SALLYS
01.2018 - 01.2019
STORE FRONT
TIM HORTONS
06.2009 - 06.2017
OSSD -
H.B BEAL SECONDARY
MOA -
FANSHAWE COLLEGE