Georgia-Rose Brown

• Identified trends through assessment of competitor activities.
• Directed social media and digital marketing strategy and initiatives to promote brand building, guest retention and revenue-focused activities.
• Developed content for blog posts, landing pages and social media platforms to further marketing endeavors.
• Utilized third-party social media management tools and social media tracking platforms for in-depth analytics.
• Prepared monthly calendar to manage online content across multiple platforms.
• Served as main point of contact for clients, answering questions and responding to messages.

Gained a deep understanding of the work of neurosurgeons by attending all available examinations, treatments and procedures.

Collected and analyzed data for a retrospective study of essential tremor patients treated with MR-guided focused ultrasound thalamotomy, while observing patient confidentiality.

Greeted patients, escorted them between reception, MRI suite, waiting rooms and other hospital areas, and provided them with appropriate preparatory instructions.

Worked as part of team to conduct standardized screening and follow-up appointment procedures.

Attended weekly neurosurgery rounds and research meetings.

Maintained patient charts and prepared them with appropriate paperwork for each appointment. 

Participated in mandatory learning and quizzes including General Safety, WHMIS, Violence Prevention, Code White, Code Red and MRI Safety in accordance with hospital regulations.

Served as a first responder and provided life support to patients, including taking blood pressure, measuring pulse, observing breathing, measuring blood glucose, observing skin changes, checking patient temperature, administering CPR and AED, giving oxygen, preparing IVs and injections, cleaning and dressing wounds and many other forms of emergency care.

Carefully transported patients to the emergency room of the hospital. 

Accurately documented the use of all instruments and medications, replaced damaged or used inventory and ensured ambulance was equipped with all  medical equipment before each shift.

Managed clerical needs of company and reorganized office filing system to increase efficiency.

Oversaw office inventory and maintained the office environment in a neat and organized fashion.

Managed research efforts for numerous projects simultaneously.

Contributed to research data pool by collecting and organizing information. 

Prepared and edited reports, presentations, and articles.

Standardized department filing system to increase efficiency.

Coordinated personal client meetings.

Put together auction pieces and made arrangements for jewellery shows.

Organized merchandise for online website.

• Supported administrative and healthcare staff with skilled clerical assistance such as ordering supplies and organizing office inventories.
• Interviewed patients to collect medical information and demographic details.
• Monitored shared email in-boxes and quickly addressed inquiries and concerns.
• Smoothly facilitated communication between departments, management and customers to resolve issues and achieve performance targets.
• Provided effective resolutions to issues and escalated problems with knowledgeable support and quality service.
• Conducted patient interviews to gather health history, vital signs and information about current medical issues.
• Maintained clean and organized work area with adequate supplies and reagents.
• Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.
• Used [Type] software to process patient payments and update accounts.
• Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses.
• Assisted patients in preparation for examinations, assessing and recording vital signs.
• Acted as liaison between physician and patient, answering questions and delivering test results.
• Scheduled appointments for patients via phone and in person.
• Performed, validated and reported laboratory tests for prognosis, diagnosis, treatment and research.
• Monitored medical supply levels to confirm sufficient stock, promptly placing replenishment orders before depletion.
• Organized charts, documents and supplies to maintain team efficiency.
• Completed and submitted clinical documentation in accordance with agency guidelines.
• Transmitted physician's orders to patients, counseling on execution and addressing follow-up questions.
• Tracked and managed inventory for exam rooms and maintained vaccine and expiration logs.
• Carefully prepared, reviewed and submitted patient statements.
• Managed front office activities, including customer service, patient appointment management, billing and collections, and office administration.
• Managed physician calendar, including scheduling patient appointments and procedures.
• Managed medical supply inventory, insurance records, patient charts and company files using online tracking system.