Georgia Pappas
Laval,Quebec
Summary
I am a versatile and dynamic professional with a proven track record at Allo Mon Coco, excelling in roles requiring exceptional multitasking and team leadership. Spearheaded staff training, significantly enhancing service quality, while expertly managing inventory and customer relations. Expert in critical thinking and communication, ensuring operational excellence and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Juice Bar/Bartender
Allo Mon Coco
05.2019 - Current
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
Uber Manager
Allo Mon Coco
05.2019 - Current
- Excellent communication skills, both verbal and written.
- Paid attention to detail while completing orders to make sure everything was completed before send off.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Head Hostess
Allo Mon Coco
05.2019 - Current
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Streamlined the seating process for increased efficiency and reduced wait times for guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Pay Roll Manager
Allo Mon Coco
05.2024 - 08.2024
- Addressed employee inquiries regarding pay issues promptly, fostering positive relationships between management and staff members.
- Coordinated new hire and termination processes to facilitate smooth operations.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
Education
Bachelor of Arts - Human Relations
Concordia University
Montreal, QC05-2028
Skills
- Strong multitasking
- Team leadership
- Customer service
- Time management
- Decision-making
- Staff training and development
- Task delegation
- Critical Thinking
- Communication/Interpersonal Skills
- Document Analysis
- Project Management
- Conflict resolution
Languages
English
Native or Bilingual
Greek
Native or Bilingual
French
Professional Working
Timeline
Pay Roll Manager
Allo Mon Coco
05.2024 - 08.2024
Juice Bar/Bartender
Allo Mon Coco
05.2019 - Current
Uber Manager
Allo Mon Coco
05.2019 - Current
Head Hostess
Allo Mon Coco
05.2019 - Current
Bachelor of Arts - Human Relations
Concordia University
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