Georgia Kostadinova
Calgary,AB
Summary
As an individual, I possess a self-starting attitude and a strong sense of organization, coupled with the ability to manage multiple tasks simultaneously with ease. My critical thinking skills have allowed me to excel in high-pressure and dynamic situations, where I have successfully optimized workflow to increase productivity. I am constantly seeking new ways to improve my problem-solving abilities, and have the confidence to handle any challenge that comes my way. With a proven track record of success, I am driven by my passion for excellence and my unwavering commitment to achieving my goals.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
Performance Culture
01.2023 - 08.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Greet clients as soon as they arrive and connect them with the appropriate party
- Answer the phone in a timely manner and direct calls to the correct offices
- Create and manage both digital and hardcopy filing systems for all partners
- Supports managers with business documentation and professional demeanor at all times
- Using promotion of the brand to connect with potential customers using the internet and other forms of digital communication.
- Professionally answer and direct incoming phone calls and emails.
- Provide a warm and welcoming reception to all visitors.
- Ensure that the reception area is clean, organized, and presentable.
- Manage complex calendars and schedules with a high degree of accuracy.
- Efficiently handle incoming and outgoing mail and packages.
- Provide administrative support such as data entry, filing, and record-keeping.
- Communicate effectively with colleagues and clients to ensure smooth operations.
- Maintain strict confidentiality and handle sensitive information with discretion.
- Troubleshoot and resolve basic technical issues to ensure seamless operations.
Pet Counselor/Supervisor
Petland
12.2021 - 12.2022
- Cleaned and sanitized cages and living areas to promote health and wellbeing.
- Provided companionship and comfort to animals in need of extra love and attention.
- Kept animals healthy and socialized by providing regular exercises and walks.
- Monitored health of animals, reporting any issues to shelter staff for resolution.
- Assisted with adoption process by providing information about animals to potential adopters.
- Provided guest service by greeting and assisting guests with customer inquiries and was able to assess and provide knowledge of product and food for their pets
- Build personal relationships with guests
- Receive payment by cash, debits, credit cards, vouchers, and coupons
- Assisted customers by providing information and resolving their complaints
- Train and onboard new pet counselors to ensure they are knowledgeable and skilled in their roles.
- Develop and implement policies and procedures to ensure efficient and effective operations.
- Conduct performance evaluations and provide feedback to pet counselors to drive continuous improvement.
- Manage inventory and ordering of pet supplies and equipment.
- Resolve customer complaints and issues in a timely and professional manner.
- Ensure compliance with all relevant laws, regulations, and standards.
- Maintain accurate records and reports to provide insights on operations and performance.
- Stay up-to-date with industry trends and best practices to continuously improve services.
Education
High School Diploma -
St. Francis High School
Calgary, AB06.2022
GED -
St. Vincent De Paul
Calgary, AB06.2019
Skills
- Office Supply Ordering
- Listening Skills
- Meeting Arrangements
- Manage Files
- Microsoft Office
- Technical Support
- Bookkeeping
- Microsoft Windows
- Organizational Skills
- Optimizing workflow to increase productivity
- Problem-solving
- Leadership
Languages
English - Proficient (C2)
Bulgarian - Advanced (C1)
Spanish - Beginner (A1)
Timeline
Front Desk Receptionist
Performance Culture
01.2023 - 08.2023
Pet Counselor/Supervisor
Petland
12.2021 - 12.2022
High School Diploma -
St. Francis High School
GED -
St. Vincent De Paul
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