Georgia Higson
Vancouver,British Columbia
Summary
Experienced tourism professional, with 4 years experience managing staff in a large visitor attraction. A proven track record of decision making under pressure, excellent communication skills and adaptability. Knowledgeable in key safety systems.
4 years barista experience in high demand, fast paced tourist locations. Proficiently trained in preparing coffees using espresso machines.
Overview
9
9
years of professional experience
Work History
Bar Staff
Juno Bar and Kitchen
05.2024 - 10.2024
- Greeting guests, fulfilling orders and placing any table bookings
- Taking payments and handling cash
- Keeping the kitchen and bar clean and presentable
Ski Instructor
Whistler Blackcomb Snow School
11.2023 - 04.2024
- Greet guests and help sort them into the correct levels
- Informing parents of the structure of the day including where to pick up
- Correctly splitting classes so that they’re all the same level
- Teaching children to the correct ski school standard, including safety
- Following the correct safety procedures after an incident
- Providing a fun day for the children, keeping them engaged
- Providing a debrief to parents at the end of the day, including any safety concerns and incidents
- Completing incident report forms to the correct standard
Park Operations Team Leader
Paultons Park
06.2021 - 10.2023
- Communicate effectively with people of different backgrounds and ages
- Deal with challenging situations that include prioritizing and decisive action under pressure
- Managing a team of staff who are operating the rides to the correct procedure and standard
- Dealing with guest enquiries and complaints when they visit guest information
- Closing down areas of the park ensuring they are left in a safe and tidy way for the next day
- Ensuring paperwork regarding incidents and near misses are kept up to date
- Provide support to the nursing staff and assist with emergencies
- Dealing with lost children or parents with lost children to ensure they are reunited quickly
- Manage the team who are on relief to ensure all the staff operating relief have a break at appropriate times
- Managing a team who are running the car park, to ensure the guests are parked quickly and efficiently and to stop queues into the park
- Responsible for the allocation of staff to the rides and attractions for the next day, taking into account the different levels of training
- Managing the team that check tickets and let all the guests into the park, dealing with ticket and guest queries
Senior Ride Operator
Paultons Park
08.2020 - 06.2021
- Responsible for the training of staff on rides and attractions
- Lead a good example when operating the rides
- Ensure areas are ready to receive guests in the morning such as open up of rides and safety checking areas
- Assist the team leaders in effectively running their areas
- Ensure staff are signed in and out correctly so that their pay is calculated accordingly
Ride Operator
Paultons Park
02.2020 - 08.2020
- Responsible for running the rides as per the Paultons Park procedures
- Safely observe the rides for any faults or abnormal activity
- Friendly guest interactions
- Reporting ride faults or incidents to management so they can resolve the issues
Supervisor/Barista
The Bridge Coffee Shop
04.2018 - 01.2020
- Responsible for cashing up and balancing the till
supervising the shop while managing a number of staff - Having to find cover for a shift, or covering if no cover can be found
- Reporting maintenance to the owners
- Being a keyholder, opening and closing the shop for the day
- Ordering and counting of stock
Barista
Blue Quails Deli
07.2017 - 10.2018
- Preparing food and drinks for the customers
- Handling money and operating a till
- Cashing up and opening and closing the shop for a day
- Running the shop alone once the manager and supervisor has left
- Ordering stock for the shop
Customer Assistant
Marks and Spencer
10.2017 - 01.2018
- Creating personalized gifts for customers helping guests use the personalization station to choose their designs
- Assisting guests at the till
- When required, assisting in the cafe or guest services
Barista
The Bridge Coffee Shop
08.2015 - 04.2017
- Fulfilling orders for customers
- Handling money
- Opening and closing the shop for the day
- Working under pressure due to popular tourist location
- Keeping the shop tidy and presentable
Education
Hospitality And Tourism Management
University of Central Florida
Orlando, FLBachelor of Arts - Tourism Management
Bournemouth University
Bournemouth, UK06-2022
Skills
- Coffee Machine Trained and experience
- Management experience
- First Aid Training
- Food Safety and Hygiene level 1
- Serving it right BC
- Fire safety training
- CSIA level 1
- Avalanche AST 1
Timeline
Bar Staff
Juno Bar and Kitchen
05.2024 - 10.2024
Ski Instructor
Whistler Blackcomb Snow School
11.2023 - 04.2024
Park Operations Team Leader
Paultons Park
06.2021 - 10.2023
Senior Ride Operator
Paultons Park
08.2020 - 06.2021
Ride Operator
Paultons Park
02.2020 - 08.2020
Supervisor/Barista
The Bridge Coffee Shop
04.2018 - 01.2020
Customer Assistant
Marks and Spencer
10.2017 - 01.2018
Barista
Blue Quails Deli
07.2017 - 10.2018
Barista
The Bridge Coffee Shop
08.2015 - 04.2017
Hospitality And Tourism Management
University of Central Florida
Bachelor of Arts - Tourism Management
Bournemouth University
Similar Profiles
Jatin KapoorJatin Kapoor
Head, Content & Marketing at Juno School of Business, Juno Learning Pvt. LtdHead, Content & Marketing at Juno School of Business, Juno Learning Pvt. Ltd
Abby WilliamsAbby Williams
Host at Guy Fieri American Kitchen and Bar Choctaw Hotel and CasinoHost at Guy Fieri American Kitchen and Bar Choctaw Hotel and Casino
ASHLEY QUANASHLEY QUAN
Server Assistant at Earls Kitchen + BarServer Assistant at Earls Kitchen + Bar
Catherine DooceyCatherine Doocey
Full Time Nanny at M and L TzvetanovFull Time Nanny at M and L Tzvetanov
Shawn ZhongShawn Zhong
Grade 11 and 12 Physics and Chemistry TA at NAGrade 11 and 12 Physics and Chemistry TA at NA