Georgia Heesen
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
4
4
years of professional experience
Work History
Customer Assistant
Tesco Express
Gosport, United Kingdom
03.2020 - 03.2021
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Assisted customers with product selection and troubleshooting, providing accurate information and guidance to foster satisfaction.
- Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
- Evaluated customer service standards, policies and procedures to verify customer service goal achievement.
Bar Manager
KungFu Oriental
Fareham, United Kingdom
10.2019 - 03.2020
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Consulted with managers to organize special events and promotions.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Business Development Intern
Asia Pacific Management Consultants
Beijing, China
06.2017 - 08.2017
- Created reports and articles to published on company website.
- Communicated with local organizations to build networks and develop leads.
- Updated and maintained client information in company databases.
- Built relationships with customers and community to promote long term business growth.
- Contributed to team objectives in fast-paced environment.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Education
Master of Science - International Management
Tilburg University
Tilburg, Netherlands09.2023
Bachelor of Arts - Business With Eastern Languages
University of Hertfordshire
Hatfield, United Kingdom09.2019
Skills
- Decision-Making
- Attention to Detail
- Cultural Awareness
- Excellent Communication
- Critical Thinking
- Resilience
- Problem-Solving
- Adaptability
- Time Management
Timeline
Customer Assistant
Tesco Express
03.2020 - 03.2021
Bar Manager
KungFu Oriental
10.2019 - 03.2020
Business Development Intern
Asia Pacific Management Consultants
06.2017 - 08.2017
Master of Science - International Management
Tilburg University
Bachelor of Arts - Business With Eastern Languages
University of Hertfordshire
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