Georgia Greiner

• Pleasantly interacted with customers during hectic periods to promote fun and positive environment.
• Recommended products based on solid understanding of individual customer needs and preferences.
• Completed successful daily cash audits to correctly balance drawers at end of shifts.
• Monitored supply levels at counter and maintained customer areas to meet typical demands.
• Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.

• Controlled line and crowd with quick and efficient service.
• Followed exact recipes for mixing and preparing beverage and food items.
• Monitored supply levels at counter and maintained customer areas to meet typical demands.
• Helped management keep adequate supply on hand by notifying of shortages.
• Followed exact recipes for mixing and preparing beverage and food items.

• Created data analysis tools to allow teams to query acquired information for unique details.
• Developed intelligence-sharing dashboards, providing company-wide access to collected data.
• Queried Sales and IT teams to define intelligence needs, structuring subsequent information gathering efforts accordingly.
• Created dashboards to monitor and track key performance indicators.
• Developed customized reports, summarizing and presenting data in visually appealing format.
• Identified patterns and trends in large data sets and provided actionable insights.
• Collaborated with stakeholders to identify business needs and data sources.
• Analyzed data to identify root causes of problems and recommend corrective actions.

• Responsible for the Training Team who qualifies Hotels for the use of intern system.
• Updated employees with latest policies, procedures and compliance standards.
• Created and maintained detailed training records and reports for management review.
• Produced training manuals, presentations and resources for enhanced learning.
• Coordinated with department leaders to identify training needs and develop targeted solutions.
• Developed and executed strategies to improve training program performance.

• Responsible for the Operational and Technical areas of a new project of the company to implement online bookings.
• Closely monitoring the implementation of a new system with a new area on the website and its own extranet, checking real time performance, bugs, operational and financial inconsistencies.
• Responsible for internal training with different teams and external training with Hotel Partners to teach about the system and new procedures.
• Responsible for intermediating the optimization of the system and customer experience between Hotel Partners, Sales Team and IT Team.
• Full time support to the Sales Team about the system and new business model.

• Worked in the B2B Department responsible for managing the account with Banco Bradesco and the rewards program.

• Updated and developed scripts and queries to extract and analyze data from multiple sources.
• Generated weekly results presentation and sales comparison to the monthly target to present to the board.
• Strong partnership with the Sales Team (hotels, airlines and packages) in order to promote products to the final costumer.
• Strong partnership with the Marketing Team developing campaigns to increase the sales.
• Responsible for the meeting's agenda with the client.

• Interacted with internal customers to understand business needs and translate into requirements and project scope.

• Responsible for a team with 18 Product Analysts and provided support to 20 Account Executives.

• Full support to Managers with analysis and solutions of Operational problems, emergencies bookings situations and suggestions for increasing sales in cities with low conversion.

• Daily feedback to the team with strong leadership for improvements as well support and encouragement towards the individual and team goals.

• Holding specific meetings to increase team productivity.
• Great relationship between departments and teams to increase sales and reduce daily problems.

• Responsible for monitoring competitors activities, recommending changes to objectives, sales programs and policies.

• Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.

• Started as a intern working as a support for the Accountant Executive of the Department of Groups Transportation.
• Support with the transportation logistic of the Groups, including flights and land transfers from around the Country to the villages in Brazil.
• Provided quotes from flights and land transfer services.
• Hired as a Sales Assistant to assume the Department.
• Responsible for all the Transportation negotiations (flights & land transfers) for Corporate Groups and Social Events in all the villages in Brazil.
• Straight negotiation with Flight Companies booking and accounting flights tickets.
• Supervision of air logistics x land transport and presence at events in order to monitor and supervise the operation closely.
  • Responsible for the logistic (air & land) of Groups/Events up to 500 people or more.

• Provided friendly and courteous customer service to all guests at events to enhance satisfaction.
• Directed ticket holders to seats and facility locations.
• Worked with other staff members to facilitate smooth flow of operations.
• Maintained updated knowledge of event information to provide guests with accurate details.
• Monitored events to identify potential problems and minimize disruptions.
• Assisted with set-up and break down of events to facilitate efficient and organized event preparation.