Energetic professional, highly organized, versatile leader, and successful at building positive team dynamics. Proven history of motivating staff to work together to accomplish company success and standards.
Overview
13
13
years of professional experience
Work History
Housekeeping Room Attendant
Four Seasons Hotel
Toronto, ON
09.2021 - Current
Perform a verity of tasks within the housekeeping department as a daily housekeeper and turndown attendant, continually exceeding credit expectations and five star standards
Assist managers in room inspections, staff training and specified initiatives when needed with minimal supervision
Create a long lasting and genuine impression on guests and consistently show examples of positive leadership with coworkers
Nominated employee of the month Aug 2022
Veterinary Assistant
Secord Animal Hospital
Toronto, ON
06.2020 - 01.2021
Assisted RVT's and veterinarians in performing exams, surgery and diagnostic tests on patients
Prepared surgical instruments and drapes for use in sterile environments by processing in autoclave
Cleaned and disinfected exam rooms, treatment areas, surgical equipment, and cages
Provided husbandry and enrichment for boarding pets and patients
Monitored urine and fecal output, completed weight checks and observed appetite during feeding
Entered data from pet records and office visits into computer system using Woofware
Housekeeping Room Attendant
St. Regis Hotel
Toronto, ON
07.2019 - 04.2020
Cleaned guest rooms and changed linens according to specific company guidelines and ensured that each room met standard setup
Completed more than 10 rooms each 8 hour shift while maintaining 100% satisfaction rating from customers
Quickly and effectively responded to guest inquiries and requests
Delivered extra linens, paper products, and toiletries to guests
Interacted pleasantly with clients and patrons when performing daily duties. Provided excellent customer service
Provided deep cleaning services for areas in need of additional sanitation
Manager, Shelter Care
Toronto Humane Society
Toronto
03.2018 - 02.2019
Recruited, hired and trained new employees, including monitoring and review of individual performance
Maintained and enforced standards of cleanliness and organization
Maintained and constantly updated payroll, documents, data, inventory, and systems using Google docs, Pet Point, Excel, Microsoft Word, Power Point, Shift Planner, Talent LMS, Day Force and Procurify
Ensured compliance with workplace policies and safety objectives
Displayed exceptional problem solving skills
Shelter Supervisor
Toronto Humane Society
Toronto, ON
09.2015 - 02.2018
Supervised animal care workers completing daily tasks, coached and identified individual performance goals, trained and established a dynamic team
Developed departmental task lists and daily schedules to improve efficacy, productivity, and to ultimately organize additional projects establishing a higher quality of animal care
Extensive research and independent focus on shelter enrichment
Trained, engaged, educated staff and public on humane and positive methods of animal handling
Offered instruction, coaching and motivation to employees during the shift
Enforced a high standard of infection control
Animal Care Worker
Toronto Humane Society
Toronto, ON
03.2014 - 08.2015
Adhered to high standards of safety, cleanliness and professionalism
Walked large dogs, physically strong and behaviour dogs
Disinfected, cleaned and maintained animal housing areas
Observed for illness or injury
Kitchen Manager
Belmonte Raw
Toronto, ON
01.2012 - 02.2014
Scheduled and directed up to 15 staff members in daily work assignments to maximize productivity
Updated computer systems with new pricing and food specials
Consistently kept a clean and safe work environment by adhering to all local sanitation and safety requirements
Ensured smooth operation by overseeing daily product inventory, purchasing and receiving
Interviewed, hired, and continually supervised the training and cross training of all staff
Estimated staffing needs and adjusted hourly schedules in accordance with budget and labour laws