Georgi Mazloum

• Monitored partner performance and provided feedback on areas of improvement.
• Developed and implemented strategies to enhance partner relations.
• Prepared and presented reports on status of projects and initiatives.
• Networked with other professionals and organizations to expand contacts and opportunities.
• Leveraged technological tools for efficient case management, organization, and enhanced client communication.
• Streamlined internal processes, fostering improved efficiency and productivity within the firm.
• Initiated comprehensive training program for partners and internal sales teams and supervisors, fostering culture of continuous learning and professional development.
• Crafted comprehensive risk management strategies, protecting firm from potential threats and vulnerabilities.
• Developed and implemented strategic plan to optimize sales, resulting in substantial increase in revenue.
• Streamlined operational processes, reducing costs and improving efficiency across organization.

• Increased customer satisfaction by addressing and resolving client concerns efficiently.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
• Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
• Boosted sales by implementing effective training programs for new and existing employees.
• Analyzed sales data to set quotas and assess potential areas of growth.
• Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
• Organized weekly team meetings to discuss progress, challenges, and opportunities for growth.
• Effectively coached team members to reach weekly and monthly sales goals.
• Played an integral role in recruitment processes by interviewing candidates and guiding them through onboarding procedures upon hire completion successfully.
• Conducted regular performance evaluations, identifying areas for improvement and implementing necessary action plans.
• Completed employee evaluations to stay on top of lagging knowledge or skills and proactively close gaps to maximize performance.
• Mentored junior staff members, fostering professional development and career progression within the organization.
• Developed and implemented strategies to increase sales and improve customer service.
• Developed and implemented incentive programs to increase sales and customer loyalty.
• Developed and enforced policies and procedures for compliance with company policies.
• Communicated best practices among on-site and external personnel to align efforts and goals.

• Maintained accurate records of employee participation in training events, tracking progress towards learning objectives.
• Collaborated with department managers to design customized training plans aligned with organizational goals.
• Coordinated logistics for training events, including scheduling facilities, securing necessary equipment, and managing participant registration.
• Provided ongoing coaching and mentoring support for employees seeking professional growth and development.
• Designed and implemented sales training program and documentation.
• Reduced onboarding time for new hires with the creation of a comprehensive sales training curriculum.
• Streamlined sales processes by identifying inefficiencies, implementing new tools, and providing training to the team.
• Trained and mentored 25 new personnel hired to fulfill various roles.

Improved first-call resolution rates by actively listening to customer needs and determining the most effective solutions quickly.

• Managed a high volume of inbound calls, effectively prioritizing tasks for timely resolution of customer concerns.
• Contributed to team success by consistently meeting and exceeding individual performance goals.
• Promoted company products and services during support interactions, resulting in increased sales revenue.
• Maintained detailed records of customer interactions to ensure accurate follow-up and case resolution.
• Educated customers on product features, guiding them through setup and troubleshooting procedures.
• Collaborated with team members to identify areas for process improvement and implement changes.
• Provided exceptional customer service, consistently exceeding performance metrics.