Georgette NAHTUM EZIAGHA NGONG
Montréal,QC
Summary
Dynamic Customer Service Representative with proven success at SAMC, adept at problem resolution and client relations. Recognized for enhancing customer loyalty through empathetic communication and effective conflict management. Skilled in data accuracy and confidentiality, ensuring compliance while fostering team collaboration and adaptability in fast-paced environments.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
SAMC
07.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
FREE FOURNITURE CAMEROUN
02.2016 - 03.2024
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Improved resolution time with effective problem-solving for customer complaints.
- Responded proactively and positively to rapid change.
- Investigated and resolved accounting, service and delivery concerns.
Data Entry Clerk
HIV FREE
09.2009 - 06.2018
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Verified accuracy of data entered into system to produce error-free reports.
- Created and maintained data entry logs to track data entry activities.
- Maintained confidentiality and security of all information, ensuring compliance with data protection regulations.
- Coordinated with multiple departments to collect and enter data, ensuring interdepartmental coherence.
Education
High School Diploma -
CAMBRIDGE INTERNATIONAL COLLEGE
DOUALA CAMEROUN CAMPUS07-2007
Skills
- Adaptability and flexibility
- Problem resolution
- Call center experience
- Client relations
Languages
French
Professional Working
English
Professional Working
Timeline
Customer Service Representative
SAMC
07.2024 - Current
Customer Service Representative
FREE FOURNITURE CAMEROUN
02.2016 - 03.2024
Data Entry Clerk
HIV FREE
09.2009 - 06.2018
High School Diploma -
CAMBRIDGE INTERNATIONAL COLLEGE