Georgette Garnett
Beaverton
Summary
Dynamic professional with a proven track record in enhancing customer satisfaction and team performance at Beaverton Golf Course. Excelled in sales, customer service, and problem-solving, significantly improving client relationships and operational efficiency. Skilled in communication and organizational abilities, adept at adapting to changing environments and meeting diverse customer needs.
Overview
17
17
years of professional experience
Work History
Golf Course Attendant Manager
Beaverton Golf Course
04.2018 - 10.2024
- Greeted golf course guests and shared information on course conditions, rules and gameplay.
- Observed guests for proper use of equipment and respectful behavior on property.
- Handled clerical and cashier work inside clubhouse to assist players.
- Maintained golf cart fleet with regular upkeep to fluids and parts replacements.
- Checked grounds daily to identify and manage maintenance needs.
- Sales of Memberships and other golf merchandise.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
Real Estate Manager
Sutton Group
03.2011 - 04.2018
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
Sales
Ergonomic Accessories
01.2008 - 04.2011
- Analyzed customer data and sales trends to develop targeted sales campaigns.
- Created sales reports for management staff, using data from reports to create sales forecasts.
- Liaised with retail manager to cultivate and maintain positive and uplifting work environment and family-centric culture.
- Recommended retail products for at-home use.
- Responded to customer requests for products, services, and company information.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Education
High School Diploma -
Markham District High School
Markham, ONSkills
- Sales and upselling
- Safety awareness
- Weather monitoring
Problem-solving abilities
Communication skills
Organizational skills
Customer service expertise
Adaptability and flexibility
Customer assistance
Professional demeanor
Professionalism
Clerical support
Languages
English
Full Professional
Timeline
Golf Course Attendant Manager
Beaverton Golf Course
04.2018 - 10.2024
Real Estate Manager
Sutton Group
03.2011 - 04.2018
Sales
Ergonomic Accessories
01.2008 - 04.2011
High School Diploma -
Markham District High School
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