Summary
Overview
Work History
Education
Skills
COOKING ,SINGING
Work Availability
Timeline
Generic

GEORGETTE DUAH

Oakville,Ontario

Summary

QUALIFICATION HIGHLIGHTS: Professional expert in coordinating order processing\ computer operating and managing online order processing, including order entry, tracking, and issue resolution. Highly skilled in same-day delivery logistics and order verification. Proven ability to handle confidential client information with discretion. Quick learner with a positive attitude towards challenges, efficient at working independently and collaboratively in fast-paced environments. Completed Passport to Safety, WHMIS, and CPR training in 2014 Proficient in Microsoft Office applications (Word, Excel, Office). Experienced in using Elite ,Warehouse Management System (WMS), TMS and applications like EST 2.0 and Deringer, Wordship, Shippo, and google chrome applications for shipments: Purolator, Loomis, Sameday, etc. Successful professional warehouse worker who processes and checks orders and responds to client inquiries. Excellent in problem-solving and organizational skills. Professional Administrative assistant with 6 years of experience in office clerical and secretarial roles. Experienced in providing administrative support for government and private industries Skilled at following pick sheets and standard operating procedures to process customer shipments. Good listening and communication abilities with superior work ethic. Organized Order Clerk demonstrates strong communication skills with commitment to exceeding client expectations. Dedicated to consistent accuracy and proficiency when performing routine tasks and utilizes problem-solving abilities to formulate solutions to complex issues. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

24
24
years of professional experience

Work History

ORDER PROCESSING, OPERATOR

ACI BRANDS INC
08.2010 - Current
  • Entered consumer order details into computer systems
  • Proficiently processed orders using outbound order management systems and warehouse management systems
  • Expertly picked orders and generated master packing slips for packing station use
  • Created and printed shipping labels using TMS for various courier services
  • Produced invoices using shipment completed station
  • CUSTOMER SERVICE SKILLS
  • Warmly greeted clients and efficiently assessed their needs before directing them to appropriate departments
  • Attended to phone inquiries, providing information about organization's services, hours, and location
  • Handled administrative support tasks, including invoicing, proofreading, transcription, and payment receipts
  • Actively resolved customer-identified issues with professionalism and courtesy
  • ADMINISTRATIVE SKILLS
  • Proficiently composed letters, memos, reports, and reminder notices
  • Accurately prepared variety of internal tracking documents, such as contracts, bill payments, policies, invoices, and vouchers
  • Managed and organized office activity records related to business transactions
  • Maintained and updated both manual and electronic filing and mailing systems
  • Processed incoming and outgoing mail and handled correspondence
  • Provided on-the-job training to newly hired workers and team members.
  • Performed quality checks to identify finish discrepancies.

Order Processor/Computer Operator

ACI Brands Inc
01.2010 - Current
  • Coordinated and managed online order processing workflows, including order entry, tracking, and issue resolution
  • Handled online orders for e-commerce platforms, including order verifications, packaging, and shipping coordination
  • Proficiently used of Elite, Warehouse Management System, EST 2.0, Deringer, Worldship, Shippo etc. Using these applications to ship orders through different courier services.eg Purolator, UPS, UPSP, FedEx.
  • Supervise new and old employees on computer applications ; picking ,packing and shipping orders.
  • Provided on-the-job training to newly hired workers and team members.
  • Input order information into system and updated customer accounts to document and track customer orders.
  • Developed and implemented strategies to increase efficiency in order processing.
  • Generated invoices and shipping labels to properly bill and ship customer orders.
  • Updated company tracking system with latest information.
  • Utilized customer service software to accurately enter customer data, process orders and update customer records.
  • Maximized customer satisfaction by checking outgoing documents and shipment labels for accuracy and conformance to outlined customer requirements and preferences.
  • Contacted customers to collect payments and verify or add to existing information, consistently providing timely, accurate and customer-oriented service.

Secretary

Filona Enterprise
01.2008 - 01.2009
  • Answered multi-line phone system and enthusiastically greeted callers
  • Scheduled appointments and conducted follow-up calls to clients
  • Provided clerical support to company employees by copying, faxing, and filing documents
  • Entered data into system and updated customer contacts with information to keep records current
  • Responded to emails and other correspondence to facilitate communication and enhance business processes
  • Handled daily scheduling tasks and provided administrative support for entire department
  • Maintained electronic filing systems and categorized documents
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data
  • Drafted agendas, recorded minutes and generated documents to facilitate meetings
  • Offered technical support and troubleshot issues to enhance office productivity
  • Composed inter-office correspondence and provided product and service information to customers
  • Managed filing system, entered data and completed other clerical tasks
  • Assisted coworkers and staff members with special tasks on daily basis
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources
  • Volunteered to help with special projects of varying degrees of complexity
  • Liaised between clients and vendors and maintained effective lines of communication
  • Established administrative work procedures to track staff's daily tasks
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders
  • Performed research to collect and record industry data
  • Transcribed and organized information to assist in preparing speeches and presentations
  • Increased office participation in special events by creating newsletter with detailed calendars and other office updates
  • Surpassed team goals by partnering with colleagues to implement best practices and protocols

Secretary

Ghana Shippers’ Council – Ghana
01.2003 - 01.2005
  • Scheduled appointments and conducted follow-up calls to clients
  • Answered multi-line phone system and enthusiastically greeted callers
  • Maintained daily report documents, memos and invoices
  • Provided clerical support to company employees by copying, faxing, and filing documents
  • Entered data into system and updated customer contacts with information to keep records current
  • Created and updated records and files to maintain document compliance
  • Responded to emails and other correspondence to facilitate communication and enhance business processes
  • Maintained electronic filing systems and categorized documents
  • Drafted agendas, recorded minutes and generated documents to facilitate meetings
  • Recorded and tracked operational expenses to identify and eliminate wasteful spending
  • Offered technical support and troubleshot issues to enhance office productivity
  • Composed inter-office correspondence and provided product and service information to customers
  • Booked airfare, hotel, and ground transportation to coordinate office travel
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes
  • Managed filing system, entered data and completed other clerical tasks
  • Assisted coworkers and staff members with special tasks on daily basis
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency
  • Liaised between clients and vendors and maintained effective lines of communication
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service
  • Established administrative work procedures to track staff's daily tasks
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives
  • Performed research to collect and record industry data
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders
  • Surpassed team goals by partnering with colleagues to implement best practices and protocols

Data Entry Clerk

National Service Secretariat
01.2002 - 01.2003
  • Completed data entry tasks with accuracy and efficiency
  • Organized, sorted, and checked input data against original documents
  • Sorted documents and maintained organized filing process
  • Communicated with supervisors and colleagues to process data quickly and resolve discrepancies
  • Entered data into various computer systems accurately using Microsoft Office Suite
  • Verified accuracy of data entered into system to produce error-free reports
  • Followed established procedures to enter and process data correctly
  • Entered numerical data into databases with speed and accuracy using 10-key pad
  • Created and maintained data entry logs to track data entry activities
  • Resolved discrepancies in data entry activities for accurate, complete jobs
  • Collated and organized data entry documents into filing systems for easy access
  • Developed data entry policies and procedures in compliance with company standards
  • Updated and maintained customer information, documents and records
  • Assisted with developing data entry processes
  • Compared transcribed data with source document to detect and correct errors
  • Conducted audits of existing data entry processes
  • Developed and implemented data entry operations

Data Entry Clerk

Timber Industry
01.2001 - 01.2002
  • Scanned documents and saved in database to keep records of essential organizational information
  • Entered data into various computer systems accurately using Microsoft Office Suite
  • Created and maintained data entry logs to track data entry activities
  • Developed and maintained databases to store customer information
  • Developed data entry policies and procedures in compliance with company standards
  • Used computer software to store and retrieve data
  • Checked for accuracy by verifying data and records
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports
  • Corrected data entry errors to prevent duplication or data degradation
  • Preserved customer confidence and protected operations by keeping information confidential
  • Created spreadsheets for more efficient recordkeeping
  • Developed and implemented data entry operations
  • Built and maintained tracking databases for variety of measuring aspects

Assistant Secretary

Volta River Authority, Aboadze Thermal Plant
01.2000 - 01.2001
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
  • Responded to inquiries from callers seeking information
  • Created and updated records and files to maintain document compliance
  • Restocked supplies and submitted purchase orders to maintain stock levels
  • Communicated with customers via phone and email to confirm deliveries and respond to inquiries
  • Kept reception area clean and neat to give visitors positive first impression
  • Sorted, opened, and routed mail and deliveries to meet business requirements
  • Routed business correspondence, documents, and messages to correct departments and staff members
  • Screened visitors and issued badges to maintain safety and security
  • Managed filing system, entered data and completed other clerical tasks
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes
  • Liaised between clients and vendors and maintained effective lines of communication
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary
  • Increased office participation in special events by creating newsletter with detailed calendars and other office updates
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests

Education

Diploma - Management Studies

Takoradi Polytechnic
2002

Business Management Courses & Computer Training - undefined

Computer School
1999

Senior High - undefined

Mfantsiman Girls Senior High School
1998

Skills

  • Encouraging Others
  • Critical Thinking
  • Time Management
  • Regulatory Knowledge
  • Data Analysis
  • Production and Processing
  • Work Order Management
  • Training
  • Procedure Improvement
  • Updating Logs
  • Consultative Sales Approach
  • Preparing Boxes
  • Safety Practices
  • Return Processing
  • Handheld Scanners
  • Data Communications

COOKING ,SINGING

 

Cooking:

I've always had a deep love for cooking, which I developed from a young age. It's not just a hobby for me; it's a way to express my creativity and show my love and care for others. I've honed my culinary skills over the years, and I'm often the go-to person among my family and friends when it comes to preparing special dishes for gatherings and parties.

One of the things I'm particularly proud of is my ability to create unique and delicious sauces. I've even had some close friends who enjoyed my sauces so much that they asked to purchase them. While it's not a business venture for me, it's incredibly gratifying to know that my culinary creations bring joy to others.

Singing :

Another passion of mine is singing, especially worship songs. There's something incredibly uplifting and spiritual about using music as a form of praise to God. I find that when I sing, it allows me to connect with my faith on a deeper level. Sometimes, I even feel the rhythm so strongly that I can't help but dance along.

I believe that music has the power to bring people together and touch their hearts, and that's why I'm so passionate about singing in a worship context. Whether it's in a church setting or just with friends and family, I'm always eager to share this part of my life and faith with others.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

ORDER PROCESSING, OPERATOR

ACI BRANDS INC
08.2010 - Current

Order Processor/Computer Operator

ACI Brands Inc
01.2010 - Current

Secretary

Filona Enterprise
01.2008 - 01.2009

Secretary

Ghana Shippers’ Council – Ghana
01.2003 - 01.2005

Data Entry Clerk

National Service Secretariat
01.2002 - 01.2003

Data Entry Clerk

Timber Industry
01.2001 - 01.2002

Assistant Secretary

Volta River Authority, Aboadze Thermal Plant
01.2000 - 01.2001

Diploma - Management Studies

Takoradi Polytechnic

Business Management Courses & Computer Training - undefined

Computer School

Senior High - undefined

Mfantsiman Girls Senior High School
GEORGETTE DUAH