Georges Prokopetz
Nelson,BC
Summary
IT professional with 8+ years of experience in technical support, system administration and business strategy across technology, events and entertainment industries. Skilled in designing and implementing technical solutions that integrate systems, increasing service availability and improving end user experience.
Overview
9
9
years of professional experience
Work History
Technical Support Specialist
Auvik Networks
Nelson, BC
07.2023 - Current
- Received and prioritized support requests to maximize resource utilization.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Monitored network performance and identified potential areas of improvement.
- Identified opportunities for improving system reliability, performance and scalability through changes in configuration or architecture redesigns.
IT Systems Analyst
Attabotics
Calgary, AB
09.2019 - 05.2023
- Technical support resource for corporate operations at hypergrowth technology start up
- Administration, maintenance and upgrading of business-critical systems
- Collaborate with internal departments to execute enterprise level projects, deploying technology solutions to meet business requirements
- Manage partner relationships, driving collaboration and innovation.
Onboarding Specialist
F12 Networks
Nelson, BC
09.2018 - 09.2019
- Build, configure and deploy comprehensive technology systems
- Support client business operations throughout the onboarding process
- Deliver projects within pre-defined budgets and timelines
- Accurately track support incidents, configuration changes and project completion status.
Systems Technician
Calgary Stampede
Calgary, AB
05.2015 - 09.2018
- Service Desk team lead supporting over 400 employees
- Microsoft domain administration and hardware deployment
- Application and Operating system configuration and customization.
Education
Bachelor of Science - Computing And Information Systems
Athabasca University
trueSkills
- System Administration
- Scripting(Bash/PowerShell)
- Customer Support
- Incident Management
- Enterprise Application Architecture
- RMM management
- Imaging/Deployment
- Remote Technical Assistance
References
References available upon request.
Timeline
Technical Support Specialist
Auvik Networks
07.2023 - Current
IT Systems Analyst
Attabotics
09.2019 - 05.2023
Onboarding Specialist
F12 Networks
09.2018 - 09.2019
Systems Technician
Calgary Stampede
05.2015 - 09.2018
Bachelor of Science - Computing And Information Systems
Athabasca University
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