Alexandra Brennan
Niagara Falls,Canada
Summary
Detail-oriented professional with extensive customer service experience at Fallsview Casino Resort. Demonstrated efficiency in order management and exceptional service delivery. Proficient in POS operation and cash handling, with strong communication and teamwork skills. Recognized for maintaining cleanliness and responsiveness in high-pressure environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Food and Beverage Attendant
Elgin Falls Retirement Home
Niagara Falls, ON
03.2024 - 03.2025
- Greeted customers promptly and courteously, took orders accurately, and served food and drinks efficiently.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Filled and served various beverages for customers.
- Removed trays and stacked dishes for return to kitchen after finished meals.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Set up tables in between patrons to reduce wait times.
Food and Beverage Server
Fallsview Casino Resort
Niagara Falls, Canada
03.2023 - 01.2024
- Greeted guests and provided menus.
- Suggested food and beverage items to customers based on their preferences.
- Monitored guest consumption of alcohol to prevent intoxication levels in accordance with state laws.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Worked closely with bartenders to ensure accurate drink orders were served quickly.
- Operated POS terminals to input orders, split bills and calculate totals.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Customer Service Cashier
Walmart
Niagara Falls, Canada
02.2018 - 10.2020
- Welcomed customers, offering assistance to help find store items
- Counted and balanced cashier drawers
- Built and maintained productive relationships with employee
- Managed cleanliness and presentation on production floor
- Processed customer payments quickly and returned exact change and receipts
- Processed credit card, and gift certificate payments in electronic computer systems
Education
High School Diploma -
St. Anns Catholic School
Niagara Falls, ON01.2006
Skills
- Fast paced environment adaptability
- Point of sale (POS) system operations
- Cash handling
- Menu knowledge
- Beverage preparation
- Order accuracy
- Food service
- Time management
- Communication skills
- Customer engagement
- Alcohol service regulations
- Multitasking capacity
- Warm and friendly
- Age verification
- Hostess support
Certification
- Smart serve
- ORCA training
- CPR Certification
- WHIMIS
References
References available upon request.
Timeline
Food and Beverage Attendant
Elgin Falls Retirement Home
03.2024 - 03.2025
Food and Beverage Server
Fallsview Casino Resort
03.2023 - 01.2024
Customer Service Cashier
Walmart
02.2018 - 10.2020
High School Diploma -
St. Anns Catholic School
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