Georges Ndjovu
Computer Engineering
Calgary,AB
Do not seek to follow in the footsteps of the men of old; seek what they sought.
Matsuo Bashō
Summary
Adaptable and enterprising work with solid industry background and proven expertise in building and leading successful teams. Talented problem-solver ready to back up fellow employees at any time.
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.
Highly proactive manager with experience in team leadership in any industry. Background includes sales, management and customer service in fast-paced settings.
Dynamic professional with demonstrated success in developing and executing innovative marketing strategies to boost sales, while maintaining operational efficiency.
Skilled in budget management to reduce costs and maximize profits. Passion for food preparation, providing quality products to customers. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level in the position.
Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills.
Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
5
5
Languages
Work History
Restaurant Manager
Assistant Chef
KARAOGLANOGLU. Cy, Kyrenia. Cy
03.2021 - 07.2022
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained and supervised staff.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Led and directed team members on effective methods, operations and procedures.
- Correctly calculated inventory and ordered appropriate supplies.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Purchased adequate quantities of food, beverages, equipment and supplies.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
Bank Recovery Agent
Daily Consulting
Johannesburg, SA, Gautengn, SA
05.2018 - 01.2019
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Achieved performance goals on consistent basis.
- Maintained high volume of calls and met demands of busy and productive group.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Used skip tracing and other techniques to locate debtors.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Trained new team members on scripts, company services and collection strategies.
- Notified co-signers of delinquent accounts to assist in collecting payments.
- Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
- Worked with customer to create debt repayment plan based on current financial condition.
- Entered client details and notes into system for interdepartmental access and review.
- Processed debtor payments and updated accounts to reflect new balance.
Consultant Manager
Network Consulting Group
Johannesburg, SA, Gauteng, SA
07.2017 - 01.2018
- Designed new projects with timelines, budgets and scope of work plans.
- Introduced new systems of organization to streamline company changes.
- Directed major client engagements and monitored asset managements
- Increased profits by 89% through effective client engagement.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Directed training and retraining of employees to boost performance and enhance business results.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Defined clear targets and objectives and communicated to other team members.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Supervised site investigations, reported issues and escalated those that required further assistance.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Education
Bachelor of Science - Computer Science
09.2024
Skills
- Money Handling
- Employee Performance Evaluations
- Health Code Compliance
- Equipment Maintenance
- Anticipating Problems
- Staff Scheduling
- Supply Ordering and Management
- Performance Improvement
- Managing Deliveries
- Menu Pricing and Writing
- Delegating Assignments and Tasks
- Monitoring Food Preparation
- Labor and Overhead Cost Estimation
- Database Interface and Query Software
- Staffing and Sales Reporting
- Fire Safety Regulations
- Customer Service Best Practices
- Train Employees
- Google Docs
- Organization and Prioritization
- Staff Supervision
- Management of Personnel Resources
- Shift Management
- Microsoft Project
- Training and Development
- Microsoft Outlook
- Microsoft Excel
- Time Management
- Work Assignments
- Complex Problem-Solving
- Learning Strategies
- IBM Domino
- Marketing and Advertising
- Intuit QuickBooks
- Microsoft Dynamics
- Microsoft Office
- Customer Loyalty
- Technology Design
- Calendar and Scheduling Software
- Community Events
- Coordination
- Speaking
- Service-Orientation
- Negotiation
- Instructing
- Troubleshooting
- Guest Relations
- Managing Reservations and Large Parties
- Business Operations Expertise
- Menu Planning
- Conflict Resolution Techniques
- Hiring and Training
- Employee Recruitment Expertise
Languages
English
Native or Bilingual
French
Native or Bilingual
Swahili
Native or Bilingual
Software
Word processing
Web tools
Collaboration software
Social Media
Google Workspace
Microsoft office
Operation systems
Data science and analysis
Hardware skills
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Restaurant Manager - Assistant Chef
03.2021 - 07.2022
Bank Recovery Agent - Daily Consulting
05.2018 - 01.2019
Consultant Manager - Network Consulting Group
07.2017 - 01.2018
University of Arizona - Bachelor of Science, Computer Science
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