Summary
Overview
Work History
Education
Skills
Languages
Timeline
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George Varvaresos

Toronto

Summary

Developed skills in fast-paced, high-stakes business environment, focusing on leadership and problem-solving. Adept at strategic planning and operational efficiency, transitioning into new field with fresh perspective. Ready to leverage experience to drive success and innovation in new role.

Overview

4
4
years of professional experience

Work History

General Manager

Campechano
05.2024 - Current
  • Managed daily front of house operations of 2 restaurants to optimize efficiency and enhance guest experience.
  • Developed new steps of service to refine service standards in a high volume setting.
  • Managed a diverse team of 20 front of house staff across both locations.
  • Oversaw inventory management processes to minimize waste and ensure product availability, primarily with the bar.
  • Implemented training programs to enhance employee skills and ensure compliance with company policies.
  • Developed educational resources for the front of house staff to become more knowledgeable on products carried within the restaurant.
  • Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
  • Oversaw operations for the company at large, responsibilities included invoicing, handling permits and correspondences with the AGCO and City of Toronto.

Server

True History Brewing
12.2023 - 05.2024
  • Helped set service standards and steps of service as the brewery welcomed their kitchen pop-up Beisl into the space
  • Delivered exceptional customer service, ensuring positive dining experiences for an established base of repeat clients as well as creating new regulars
  • Implemented suggestions for improving workflow, resulting in faster table turnover rates during peak hours.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Assistant General Manager

Campechano
05.2022 - 08.2023
  • Oversaw daily operations to ensure efficiency and high service standards.
  • Streamlined staff scheduling to optimize labor resources and enhance productivity.
  • Assisted in developing training programs for new employees, improving onboarding processes.
  • Coordinated inventory management, ensuring accurate stock levels and timely replenishment.
  • Monitored compliance with company policies, ensuring adherence among staff members.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.

Front of House Manager

Defina Wood Fired
08.2021 - 04.2022
  • Supervised daily operations to ensure exceptional guest experiences and service quality.
  • Trained and mentored front-of-house staff, fostering a collaborative team environment.
  • Managed reservations and seating arrangements using Resy, optimizing table turnover rates.
  • Collaborated with kitchen staff to synchronize service flow and maintain high standards of food presentation.
  • Conducted regular inventory assessments to maintain stock levels and reduce waste effectively.
  • Balanced the restaurants dine in service and take-out program to maximize revenue

Education

Bachelor of Arts - Digital Communications And Media

Carleton University
Ottawa, ON
06-2021

Skills

  • Efficient multi-tasker
  • Training and development
  • Relationship building
  • Employee scheduling
  • Staff development
  • Proficient at various POS systems (Silverware, TouchBistro, Toast) and reservation systems (Resy, OpenTable)
  • Operations management

Languages

French
Limited Working

Timeline

General Manager

Campechano
05.2024 - Current

Server

True History Brewing
12.2023 - 05.2024

Assistant General Manager

Campechano
05.2022 - 08.2023

Front of House Manager

Defina Wood Fired
08.2021 - 04.2022

Bachelor of Arts - Digital Communications And Media

Carleton University

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George Varvaresos