George Tsoraidis
Laval,QC
Summary
Dynamic professional with a proven track record at Aspire Payments, excelling in payment processing and customer satisfaction. Leveraging technical aptitude and effective communication, I streamlined operations and enhanced compliance, resulting in improved efficiency. Adept at problem-solving and fostering team collaboration, I consistently drove growth and optimized processes for better outcomes.
Overview
3
3
years of professional experience
Work History
Payment Processing Agent
Aspire Payments
03.2024 - Current
- Solicited and marketed to business and community events and performed outbound calling.
- Streamlined payment processing operations by implementing efficient workflow management and automation systems.
- Oversaw integration of new technology platforms, enhancing the efficiency and accuracy of payment processing systems.
- Trained new employees on best practices in payment processing, fostering a culture of continuous improvement within the team.
- Maintained up-to-date knowledge of industry trends and regulations, ensuring compliance and minimizing risk exposure.
- Conducted regular audits of payment records to identify potential issues early on, preventing costly mistakes or delays.
- Enhanced customer satisfaction by resolving payment disputes and addressing concerns in a timely manner.
Administrative Assistant
Victoria Park
01.2023 - 02.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
Founder & Growth Specialist
Self Employed
07.2022 - 01.2024
- Founded and managed an ecommerce store, overseeing operations from product sourcing to customer experience.
- Designed and executed digital marketing campaigns (TikTok, Instagram, paid ads) that drove consistent traffic and sales growth.
- Implemented conversion optimization strategies that improved customer retention and boosted average order value.
- Built partnerships with suppliers and streamlined order fulfillment to reduce costs and delivery times.
- Analyzed sales data and customer behavior to adjust pricing, positioning, and marketing for improved profitability.
- Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
- Delivered exceptional customer service by addressing client concerns promptly and effectively resolving issues.
- Led the strategic planning process to define business goals and ensure alignment across all departments.
Skills
- Software knowledge
- Technical aptitude
- Effective team collaboration
- Teamwork and collaboration
- Customer acquisition techniques
- Reliability
- Excellent communication
- Professional communication
- Problem-solving
- Time management
- Team building
- Self motivation
Accomplishments
- Achieved measurable results by effectively assisting with client payment processing tasks and ensuring smooth day-to-day operations.
- Documented and resolved payment issues and customer inquiries, which improved efficiency and client satisfaction.
- Collaborated with small business owners and internal teams to develop practical solutions for reducing costs and streamlining workflows.
- Improved accuracy and turnaround time by completing payment-related tasks with attention to detail and consistency.
- Utilized digital tools (Excel, CRM platforms, AI automation) to track, analyze, and report on transactions and client accounts.
- Supported client projects by introducing new technology solutions for administrative and payment tasks.
- Coordinated and supervised small projects or outreach campaigns, ensuring goals were met on schedule.
Languages
English
Native or Bilingual
French
Limited Working
Greek
Professional Working
Timeline
Payment Processing Agent
Aspire Payments
03.2024 - Current
Administrative Assistant
Victoria Park
01.2023 - 02.2024
Founder & Growth Specialist
Self Employed
07.2022 - 01.2024
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