George Sproul
Eureka
Summary
Positive, Project Management Specialist with experience working with teams to accomplish short- and long-term project goals. Managed budgets and monitored project costs. Determined employee adept at assigning tasks to team members based on individual strengths. Communicated with key project stakeholders to ascertain project requirements.
Overview
21
21
years of professional experience
1
1
Certification
Work History
CX/Sales Coordinator
WING Inflatables Inc.
12.2023 - Current
- Provided exceptional customer service, addressing client inquiries and resolving issues promptly.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Cultivated long-lasting relationships with existing clients by providing ongoing support throughout the post-sales process.
- Served as a liaison between internal departments such as production, logistics, finance, ensuring seamless end-to-end management of client accounts.
- Compiled client profiles and entered information into operating system.
- Maintained long-term relationships with high net-worth clients.
- Collaborated with cross-functional teams to identify and address customer needs.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Reduced expenses by renegotiating vendor contracts to eliminate waste and boost cost savings
Manager, Special Projects
WING Inflatables Inc.
06.2023 - Current
- Achieved project goals by effectively managing resources, schedules, and team members.
- Facilitated cross-functional collaboration to maximize innovation and problem-solving capabilities.
- Fostered positive relationships with vendors and suppliers, negotiating favorable contracts that benefited both parties.
- Conducted regular progress reviews, identifying areas for improvement or course correction as needed.
- Managed change effectively by keeping stakeholders informed about any deviations from original plans or objectives while providing alternative solutions when applicable.
- Built trust among team members by promoting open communication channels for sharing ideas, concerns, or feedback without fear of repercussion.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Reported regularly to managers on project budget, progress and technical problems.
- Developed and implemented project plans and budgets to ensure successful execution.
Production Manager
WING Inflatables Inc.
06.2018 - 06.2023
- Enhanced production efficiency by streamlining processes and implementing lean manufacturing techniques.
- Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
- Developed a comprehensive training program for new hires, resulting in higher employee retention rates and faster integration into the team.
- Collaborated with cross-functional teams to ensure timely delivery of high-quality products according to customer requirements.
- Negotiated with suppliers for better pricing and terms, reducing overall procurement costs without sacrificing quality.
- Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
- Implemented preventive maintenance programs for equipment, extending their lifespan and minimizing downtime due to malfunctions.
- Coordinated with sales and marketing departments to align production schedules with demand forecasts, maximizing both efficiency and customer satisfaction.
- Fostered a culture of continuous improvement by encouraging open communication between team members and regularly soliciting feedback on operational procedures.
- Mentored junior staff members on best practices in production management, cultivating a skilled workforce capable of tackling complex challenges headon.
- Reviewed work for quality and compliance with company standards and design specifications.
- Resolved issues quickly to maintain productivity goals.
- Estimated labor requirements to support anticipated workload.
- Managed internal operational standards and productivity targets.
- Partnered with leadership on recruiting, hiring and coaching production personnel.
- Determined suitable crew requirements, scheduled employees, and worked with human resources to meet changing production schedules.
- Created streamlined production schedules and collaborated with production employees to communicate objectives and goals.
- Reviewed maintenance and repair problems to determine appropriate action for resolution.
- Wrote and conducted formal performance reviews for production personnel.
- Created and oversaw production schedules and adjusted as needed to meet deadlines.
- Coordinated with other departments to align production with customer requirements.
- Evaluated employee performance and provided feedback and training as needed.
- Managed personnel by implementing company policies, procedures, work rules, and disciplinary action.
- Enforced health and safety protocols to promote safe working environment.
- Prepared and maintained production reports and personnel records.
- Oversaw routine maintenance programs and scheduled service to keep equipment functioning at peak levels.
- Collaborated with technical and administrative teams to develop and implement successful corrective plans.
- Trained in and implemented emergency response procedures to protect team members and property.
Shared Services Manager
WING Inflatables Inc.
10.2014 - 06.2018
- Managed cross-functional teams for seamless execution of shared services objectives.
- Achieved service level agreements, monitoring KPIs, and driving continuous improvement initiatives.
- Established performance metrics to evaluate team effectiveness and identify areas for improvement.
- Mentored staff members, providing guidance on career development opportunities within the organization.
- Introduced technology solutions that streamlined workflows and increased overall productivity levels.
- Championed a culture of continuous improvement, promoting open feedback loops among team members to drive ongoing progress towards excellence.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Director of New Product Development
WING Inflatables Inc.
08.2013 - 10.2014
- Mentored junior team members, fostering a culture of continuous learning and innovation within the organization.
- Leveraged customer feedback loops to improve existing products, increasing satisfaction rates and generating repeat business.
- Championed a culture of experimentation by encouraging calculated risk-taking and embracing failure as an opportunity for learning and growth.
- Presented regular updates on new product development progress to senior leadership, demonstrating transparency and accountability throughout the organization.
- Introduced best practices from industry research and benchmarking, elevating the overall performance of the new product development team.
- Oversaw product design and roadmap and coordinated aspects of development and rollout.
- Worked collaboratively with developers, senior-level stakeholders and partners to collect data on deficiencies and provide solutions to long-standing issues.
- Identified productivity bottlenecks and devised innovative solutions while remaining conservative with resources.
- Supported staff development, promoting personal achievement and retention as best strategy for long-term organizational health.
- Met strict deadlines, coordinating moving parts in product team and orchestrating well-designed flow.
- Continually maintained and improved company's reputation and positive image in markets served.
Engineering Technician
WING Inflatables Inc.
04.2012 - 08.2013
- Enhanced the accuracy of technical documentation by reviewing and updating schematics, diagrams, and manuals regularly.
- Supported project completion on time and within budget by consistently meeting deadlines for assigned tasks.
- Facilitated smoother project transitions through effective handover processes between teams at different project phases.
- Actively participated in cross-functional teams addressing complex problems requiring multidisciplinary perspectives contributing to successful outcomes.
- Provided technical support for engineering projects to support accuracy and deadline management.
- Completed projects by effectively applying engineering, technical, and maintenance procedures.
- Performed work according to project schedules and high quality standards.
- Read and interpreted blueprints, technical drawings, schematics, and computer-generated reports.
- Implemented schematics, diagrams, and written, and verbal descriptions to effectively solve engineering project issues.
- Reviewed technical drawings developed by CAD technicians and drafters.
- Developed and maintained comprehensive engineering drawings, utilizing AutoCAD software.
- Created technical diagrams, drawings and specifications for prototypes, production products and testing procedures.
Production Supervisor
WING Inflatables Inc.
01.2006 - 04.2012
- Enhanced production efficiency by implementing lean manufacturing techniques and reducing waste.
- Optimized workflow through effective resource allocation and scheduling adjustments.
- Improved product quality by monitoring production processes, conducting inspections, and initiating corrective actions as needed.
- Mentored team members through regular feedback and performance evaluations, leading to professional growth and skill development.
- Maintained accurate documentation of production data, enabling informed decision-making for process improvements.
- Coordinated cross-functional teams during new product launches to ensure a seamless transition from design to manufacturing stages.
- Oversaw employee training initiatives to ensure all team members were proficient in company procedures, safety regulations, and job-specific tasks.
- Created an inclusive work culture that encouraged collaboration and open communication among staff members at all levels within the organization.
- Collaborated with management and engineering teams to develop and implement innovative strategies for maximizing production efficiency without compromising quality standards.
- Managed team of 20 production associates, overseeing productive production processes and meeting all deadlines.
- Coordinated with other departments to maintain smooth and efficient product flow.
- Trained staff of direct labor employees to perform assembly and manufacture of specified products.
- Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
- Managed staff hiring, training and supervision.
- Cultivated professional working relationships with peers and supervisors.
Production Worker
WING Inflatables Inc.
01.2003 - 01.2006
- Maintained a safe working environment by adhering to safety protocols and promptly addressing potential hazards.
- Assisted in training new employees on production processes, ensuring a seamless integration into the team.
- Participated in continuous improvement initiatives, implementing best practices to enhance overall efficiency.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
- Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
- Assisted with the implementation of lean manufacturing principles, resulting in reduced waste and increased overall efficiency within the production facility.
- Followed safety procedures and guidelines to maintain safe working environments.
- Assembled and tested various products to meet production requirements and quality control standards.
- Made sure that products were produced on time and are of good quality.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
Education
High School Diploma -
Fortuna Union High School
Fortuna, CA06.1999
Skills
- Customer Communication
- Contract Preparation
- Problem-solving abilities
- Strong communication
- Cross-functional Collaboration
- Resource Allocation
- Conflict Resolution
- Leadership Development
- Project Management
- Cost Analysis
- Team Leadership
- Continuous Improvement
Certification
- Criticism & Discipline Skills for Managers, CareerTrack
- Supervisor Training Level 1, Insight & Strategies
- Supervisor Training Level 2, Insight & Strategies
- ISO 9001-2008
Timeline
CX/Sales Coordinator
WING Inflatables Inc.
12.2023 - Current
Manager, Special Projects
WING Inflatables Inc.
06.2023 - Current
Production Manager
WING Inflatables Inc.
06.2018 - 06.2023
Shared Services Manager
WING Inflatables Inc.
10.2014 - 06.2018
Director of New Product Development
WING Inflatables Inc.
08.2013 - 10.2014
Engineering Technician
WING Inflatables Inc.
04.2012 - 08.2013
Production Supervisor
WING Inflatables Inc.
01.2006 - 04.2012
Production Worker
WING Inflatables Inc.
01.2003 - 01.2006
High School Diploma -
Fortuna Union High School
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