George Sanchez
Redlands
Summary
Dynamic professional with extensive experience at Diebold Nixdorf, specializing in performance improvement and team building. Proven track record in enhancing customer satisfaction through data analysis and process optimization. Skilled in technical support and complex problem-solving, leading training initiatives that significantly improved operational efficiency and service delivery.
Overview
19
19
years of professional experience
Work History
FPS Field Performance Specialist
Diebold Nixdorf
11.2006 - Current
- Analyzed data trends to identify opportunities for enhancing customer satisfaction and service delivery.
- Collaborated with cross-functional teams to implement process improvements and achieve strategic objectives.
- Led training programs for technicians on best practices in performance management and operational excellence.
FSS Field Service Supervisor
Diebold Nixdorf
07.2022 - 03.2023
- Supervised field service operations to ensure compliance with company standards and customer requirements.
- Led a team of technicians in troubleshooting and resolving equipment issues on-site.
- Developed training programs for staff to enhance technical skills and improve service delivery.
- Implemented process improvements that increased operational efficiency and reduced downtime.
Lead Service Technician
Diebold Nixdorf
11.2006 - 07.2022
- Diagnosed and repaired equipment malfunctions to ensure optimal performance.
- Led training sessions for junior technicians to enhance skill development.
- Streamlined maintenance processes, reducing downtime and improving service response times.
- Developed preventive maintenance schedules to extend equipment lifespan and reliability.
Education
Associate of Science - Electronics
ITT Technical Institute
San Bernardino06-1996
Skills
- Performance improvement
- Performance analysis
- Team building
- Complex Problem-solving
- Continuous improvement
- Technical support
- Teamwork
- Problem-solving
- Attention to detail
- Critical thinking
Timeline
FSS Field Service Supervisor
Diebold Nixdorf
07.2022 - 03.2023
FPS Field Performance Specialist
Diebold Nixdorf
11.2006 - Current
Lead Service Technician
Diebold Nixdorf
11.2006 - 07.2022
Associate of Science - Electronics
ITT Technical Institute