George Samson

Deal cards for various tables games ensuring fair play and adherence to rules.

Assisted guests with game rules and procedures enhancing their gaming experience.

Collected and exchanged chips accurately during gameplay transactions.

Engaged with guests to create a welcoming atmosphere throughout the casino floor.

Followed casino policies and procedures to ensure compliance with regulations and standards.

Dealt a variety of card games including Blackjack, Baccarat and Pai Gow.

Assisted in maintaining the security of chips, cash, and other gaming equipment.

Maintained cash levels following procedures and policies.

Coached and counseled community banking associates to boost performance.

Monitored banking associates for asset protection.

Supervised opening and closing procedures for office and vault. Assessed employee performance and developed improvement plans. Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.

Provided exceptional service and assistance to guests upon check-in. Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.

Supervised team of front desk agents and helped to resolve issues arising during shifts.

Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.

Hired and trained new employees, demonstrating best methods for serving clients and guests.

Greeted and assisted guests by gathering information pertaining to reservations or requests.

Provided services efficiently and with high level of accuracy. Monitored and evaluated performance of personnel to confirm compliance with standards.

Increased customer service ratings through personable service