George Perea
Sherman Oaks,CA
Summary
Productive Front Office Manager with excellent skills in customer service, office management and administrative support. Remains professional and tactful in all situations with focus on increasing satisfaction and retention. Versed in managing vendor and service provider relationships while maintaining meticulous records.
Overview
11
11
years of professional experience
Work History
Assistant Front Office Manager
Thompson Hotel
06.2023 - Current
- Acted as point of contact for vendor collaboration for contracted services.
- Recommended strong business plans, operational decisions and financial processes to support business sustainability.
- Supervised payroll corrections for accuracy and duplications.
- Used pivot tables to create detailed accounting reports to explain cost expenses.
- Reduced customer issues by 10% with introduction of surveys and questionnaires.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
Assistant Sales Floor Manager
Living Spaces
01.2023 - 05.2024
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Assisted sales team with completing customer transactions and managing issues.
- Completed store opening and closing procedures by counting drawers and managing security.
- Generated sales report to help upper management make effective decisions and sales plans.
- Instructed sales staff on cross-selling and up-selling techniques resulting in increased net sales revenue by 15% in sales.
- Trained new associates in successful sales and performance strategies.
Assistant Front Office Manager
Mondrian Hotel
01.2022 - 12.2022
- Coordinated duties of hotel departments including Housekeeping, Front Office, Engineering, and Food & Beverage Teams
- Ensured employees were performing assigned tasks and reacted to staff & guest needs
- Focused on Problem Resolution to address any guest issues and trained staff in Problem Resolution, achieving best monthly score for the hotel in the past year on the first full month of the job
- Charged with providing a strong lobby presence to greet, assist, and connect with guests
- Responsible for giving detailed information and tours regarding the history of the hotel
- Fully developed Manager on Duty program for staff to utilize in my absence
- Developed Life Safety & Emergency Procedures Manual for hotel use.
- Developed training classes for Managers in Training and led Employee Recognition Committee in addition to daily duties
- Administrated cash flow and credit card income.
- Reduced customer issues by 15% with introduction of surveys and questionnaires.
Sales Floor Lead Budtender
STIIIZY
07.2020 - 07.2022
- Maintained strict inventory controls for regulatory compliance across dispensary operations.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- POS system, making sure all transactions are clear and visible for cameras
- Managed high volume of cash with 99% accuracy rate.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Restocked supplies from inventory and arranged displays.
- Created reports detailing inventory costs, deliveries and usage.
- Assembled products according to changing daily work orders and specific customer needs.
- Motivated sales team to exceed sales quotas through friendly competition and other incentive programs.
Night Auditor
Hampton Inn & Suites By Hilton
06.2019 - 03.2020
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Compiled budget figures by reviewing past budgets, evaluating estimated income and assessing expenses.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Reviewed daily financial statements and completed end-of-day paperwork in Excel with 100% accuracy.
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
FRONT DESK AGENT/NIGHT AUDITOR
Hampton Inn & Suites By Hilton
08.2018 - 06.2019
- Demonstrated expertise in providing friendly, efficient and hospitable service at the front desk
- Prepared, organized, secured, and maintained all confidential files and audit records
- Reconcile all daily accounting data, both manual and computerized
- Hands-on experience in keeping records of room availability and guests' accounts
- Provide guest services by solving problems, satisfying requests, operating phone console, organizing arrival and departure bills, reservations and security
- Prepared all month end production reports and ensured accuracy of each.
Guest Service Manager
Holiday Inn Downtown
12.2016 - 07.2018
- Overseeing and supervising the daily procedures of the front desk, concierge, PBX bell/door staff
- Training the new hires on company policies and job functions/responsibilities
- Offering support, training, counseling, and development of staff under my supervision
- Conducting daily pre-shift meetings updating staff on pertinent information for the day/week
- Coordinating with other departments in preparation for VIP and group arrivals
- Comprising and distributing the bi-monthly updates on departments guest satisfaction scores
- Processing and managing the inventory and ordering of all supplies for the front office department
- Developing the department incentive program to boost team morale and improving the service scores
- Managed and set monthly goals for the departments to upsell program, which resulted in $126,000 in additional revenue.
Supervisor/Cook
Old School BBQ
06.2013 - 12.2016
- Prevented cross-contamination from utensils, surfaces and pans when cooking and plating meals for food allergy sufferers.
- Established and updated staff schedules and assignments to optimize coverage of peak times.
- Obtained fresh, local ingredients to improve dish flavors and limit grocery costs.
- Collaborated with staff members to create meals for large banquets.
- Modernized work processes to reduce guest wait times and boost daily output.
- Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflows.
- Cultivated positive relationships with vendors to source best ingredients at best prices.
Education
Associate of Arts -
Conservatory of Recording Arts And Sciences
Mesa, AZ06.2019
Bachelor of Science - Business Management, Minor in Marketing.
The University of Texas At San Antonio
San Antonio, TX08.2018
High -
El Dorado High School
El Paso, TX05.2012
Skills
- Operations Oversight
- Team Leadership
- Training and Development
- Invoicing and Billing
- Proficient in Opera, PBX, & ADP
- Credit and collections
- Issue handling
- Budgeting
- Payroll and budgeting
- Account Reconciliation
Languages
English
Native or Bilingual
Spanish
Full Professional
References
Kimberly Figueroa
Stiiizy DTLA Manager
323-703-8605
Cole Williams
Bar Lis Manager
409-999-1776
Tim Foster
Mondrian Front Office Manager
773-841-8500
Timeline
Assistant Front Office Manager
Thompson Hotel
06.2023 - Current
Assistant Sales Floor Manager
Living Spaces
01.2023 - 05.2024
Assistant Front Office Manager
Mondrian Hotel
01.2022 - 12.2022
Sales Floor Lead Budtender
STIIIZY
07.2020 - 07.2022
Night Auditor
Hampton Inn & Suites By Hilton
06.2019 - 03.2020
FRONT DESK AGENT/NIGHT AUDITOR
Hampton Inn & Suites By Hilton
08.2018 - 06.2019
Guest Service Manager
Holiday Inn Downtown
12.2016 - 07.2018
Supervisor/Cook
Old School BBQ
06.2013 - 12.2016
Associate of Arts -
Conservatory of Recording Arts And Sciences
Bachelor of Science - Business Management, Minor in Marketing.
The University of Texas At San Antonio
High -
El Dorado High School
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