George Olunloyo
Brampton,Ontario
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to leading change and transformation and streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact organizational success. Seasoned Operations Manager and talented leader with over 10 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Manager Operations Control
DCO
05.2018 - Current
- Managed and motivated a team of 25 employees spanning 2 Datacentres providing Leadership and Directions.
- Maintained professional, organized, and safe environment for OPS employees and Technology Partners.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Cross-trained existing employees to maximize team agility and performance.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Developed detailed plans based on broad guidance and direction.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Onboarded new employees and FFS with training and new hire documentation.
- Accomplished multiple tasks within established timeframes.
- Launched quality assurance practices for each phase of development
Analyst Operations Support
DCO
01.2017 - 05.2018
- Collaborated with operations team to provide excellent customer service and foster positive work environment.
- Performed administrative duties and prepared operational procedures to assist operations support manager.
- Created and maintained well-organized electronic and hard copy files to support business processes.
- Participated in operations team meetings to coordinate and assign project management tasks.
- Coordinated with vendors, customers and internal departments to understand, monitor and communicate changes to workflows.
- Scheduled timely repair and routine maintenance services to minimize disruption to service operations.
- Conducted regular quality reviews of business data and processes to identify discrepancies and formulate solutions.
- Prevented and minimized processing errors by analyzing trends and implementing feedback from managers.
- Analyzed and evaluated operational issues and determined cost-effective solutions.
- Evaluated current processes to develop improvement plans.
- Produced detailed and relevant reports for use in making business decisions.
- Gathered, documented, and modeled data to assess business trends.
- Reviewed internal systems and organized training plans to address areas in need of improvement.
- Evaluated diverse organizational systems to identify workflow, communication, and resource utilization issues.
- Conducted thorough reviews of operations to devise and deploy improvement strategies.
- Created and optimized records management strategies to coordinate and protect information.
- Identified and resolved problems through root cause analysis and research.
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- Recommended process improvements to continually identify, analyze and fix constraints and challenges.
- Queried databases for information needed for report processing.
- Validated results and performed quality assurance to assess accuracy of data.
- Researched and adopted new technologies to add value to existing offerings.
- Conducted system analysis and implementation to maintain and improve computer systems.
- Enhanced interfaces to promote better functionality for users.
- Coordinated Installation of system updates to address vulnerabilities and reduce security issues.
- Optimized core processes to improve business performance and operational agility.
- Cultivated relationships with industry leaders and within company to share tips and information.
- Monitored compliance and filing requirements in conjunction with staff and management.
Control Center Analyst
DCO
12.2011 - 05.2017
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- Identified and resolved problems through root cause analysis and research.
- Recommended process improvements to continually identify, analyze and fix constraints and challenges.
- Validated results and performed quality assurance to assess accuracy of data.
- Researched and adopted new technologies to add value to existing offerings.
- Conducted system analysis and implementation to maintain and improve computer systems.
- Installed system updates to address vulnerabilities and reduce security issues.
- Cultivated relationships with industry leaders and within company to share tips and information.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Collected, arranged, and input information into database system.
- Evaluated customer needs and feedback to drive product and service improvements.
- Gathered, organized and input information into digital database.
- Conducted regular reviews of operations and identified areas for improvement.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Generated periodic reports detailing findings and recommendations.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Maintained database systems to track and analyze operational data.
- Devised and implemented processes and procedures to streamline operations.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Developed effective improvement plans in alignment with goals and specifications.
- Queried databases for information needed for report processing.
- Enhanced interfaces to promote better functionality for users.
Senior Technical Specialist - Wintel Operations
CIBC Imperial Service
11.2009 - 12.2011
- Investigated system issues and implemented resolutions to reduce downtime.
- Assessed business requirements to create focused solutions.
- Maintained authoritative knowledge through continued education and ongoing training.
- Improved systems with addition of new features and infrastructure.
- Installed system updates to address vulnerabilities and reduce security issues.
- Troubleshot systems comprised of security alarms and Internet connectivity.
- Collaborated with stakeholders to transform client requirements into turnkey solutions.
- Managed and monitored installed systems for highest level of availability.
- Resolved issues related to operational components for LAN, WAN and voice systems.
- Oversaw development and maintenance of organization computer systems and intranet.
- Participated in system development life cycle from requirements analysis through system implementation.
- Monitored and tested application performance to identify potential bottlenecks, develop solutions and collaborate with developers on solution implementation.
- Developed technical requirement documentation for new software products.
- Managed installation, upgrade and deployment projects and provided on-site direction for network engineers.
- Maintained custom scripts to increase system efficiency and performance time.
- Defined enterprise processes and best practices and tailored enterprise processes for applications.
- Managed use of various types of databases and configured, installed and upgraded new ones.
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
- Designed and implemented system security and data assurance.
- Educated stakeholders on data protection tactics to reduce breaches.
- Recommended technology upgrades to improve client security.
- Researched and adopted new technologies to add value to existing offerings.
- Developed diagrams to describe and lay out logical operational steps.
- Enhanced interfaces to promote better functionality for users.
- Enhanced and reconstructed computer systems to increase efficiency.
- Organized system operating procedures to strengthen controls.
- Analyzed client business processes to propose optimal software applications for unique requirements.
Education
GED -
Seneca College of Applied Arts And Technology
North York, ON09.2005
Skills
- Staff Development
- Relationship Management
- Operations Management
- Strategic Planning and Leadership
- Team Leadership
- Time Management
- Organizational Skills
- Cross-functional Teamwork
- Effective Communication
- Resource Allocation
- Data Analysis
- Decision Making
- Technical Proficiency
- Team Development
- Managing Operations and Efficiency
Certification
ITIL 4 Foundation Certificate
Timeline
Manager Operations Control
DCO
05.2018 - Current
Analyst Operations Support
DCO
01.2017 - 05.2018
Control Center Analyst
DCO
12.2011 - 05.2017
Senior Technical Specialist - Wintel Operations
CIBC Imperial Service
11.2009 - 12.2011
GED -
Seneca College of Applied Arts And Technology
ITIL 4 Foundation Certificate
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