George Merry
Kamloops,BC
Summary
A professional with a proven track record at RTR Performance, excelling in customer service and problem-solving. Recognized for enhancing customer satisfaction and loyalty through effective communication and teamwork. Skilled in managing POS transactions and training staff, ensuring a seamless experience for clients and colleagues alike.
Overview
26
26
years of professional experience
Work History
Sales Associate
RTR Performance
08.2020 - 06.2025
- Built relationships with customers by engaging with them to build rapport and loyalty and to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy situations.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Service Manager / Writer / Technician /Mechanic Shop Foreman
RTR Performance
09.2008 - 07.2020
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Maintained manufactures training courses to keep up to date on improved technology and powertrain.
Parts Counter Person / Accessories /Outside Yard Team Member
RTR Performance
05.1999 - 08.2008
- Developed strong relationships with clientele through consistent follow-up calls and personalized service recommendations.
- Assisted customers with locating specific parts, leading to a streamlined shopping experience.
- Conducted regular inventory audits, identifying discrepancies and making necessary adjustments to maintain accurate records.
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
Education
High School Diploma -
Westsyde Senior Secondary
Kamloops, BC06-1993
Skills
- Customer service
- Teamwork and collaboration
- Effective time management
- Problem-solving skills
Timeline
Sales Associate
RTR Performance
08.2020 - 06.2025
Service Manager / Writer / Technician /Mechanic Shop Foreman
RTR Performance
09.2008 - 07.2020
Parts Counter Person / Accessories /Outside Yard Team Member
RTR Performance
05.1999 - 08.2008
High School Diploma -
Westsyde Senior Secondary
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