Kim Ragbir
Mississauga,ON
Summary
Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture.
Overview
17
17
years of professional experience
Work History
Showroom/Administrative Manager
Wovetex Mills Limited
Mississauga, ON
01.2020 - Current
- Communicated corporate objectives across divisions through regular correspondence and scheduled status updates.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Aggregated and analyzed data related to administrative costs to prepare budgets for corporate-level management.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Maintained CRM database with customer updates and report generation.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
Sales/Showroom Manager
ARTeFAC Inc.
Mississauga, ON
03.2014 - 08.2019
- Provided prompt, courteous service to every individual entering showroom.
- Supervised inventory and placed orders to replenish low running supplies.
- Liaised with marketing team to identify and develop sales and promotional events.
- Directed sales reps on how to display furniture and other items.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained store equipment, printers and fax machines.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Sales Consultant
Watts Current
Mississauga, ON
08.2013 - 03.2014
- Cold called and conducted face-to-face sales calls with C-level executives and directors in assigned sales territory.
- Created detailed sales presentations to communicate product features and market data.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Maintained organized, presentable merchandise to drive continuous sales.
- Responded to telephone and in-person requests for information.
Office Administrator
REEMKA Imports
Mississauga, ON
02.2012 - 03.2013
- Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
- Liaised with assorted base of customers and reps, addressing requests and inquiries via phone or email.
- Supported office manager with proactive correspondence management, document coordination and customer relations.
- Delivered clerical support by handling range of routine and special requirements.
Designer/Sales Representative
Closet And Storage Concepts Canada Inc.
Oakville, ON
01.2007 - 11.2011
- Obtained approval of concepts by submitting rough drafts to management or to client.
- Developed design deliverables that elevated, differentiated and functioned on-brand and on-strategy.
- Built strong vendor relationships to facilitate favorable pricing on required materials.
- Applied skill in color theory and composition to bring client visions to fruition.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Education
Interior Design Diploma -
Humber College
Toronto, ON06.2006
Diploma in Design Foundation -
Humber College
Toronto, ON06.2002
Skills
- Travel Coordination
- Office Management
- Account Reconciliation
- Mail Handling
- Event Planning
- Critical Thinking
- Event Coordination
- Business Administration
- Accounts Payable and Accounts Receivable
- Presentation Design
- Material Preparation
- Office Supplies and Inventory
- Inquiry Requests
- Calendar Management
- Verbal and Written Communication
- Negotiation and Conflict Resolution
- Customer Care
- Reading Comprehension
- Customer Inquiries
Timeline
Showroom/Administrative Manager
Wovetex Mills Limited
01.2020 - Current
Sales/Showroom Manager
ARTeFAC Inc.
03.2014 - 08.2019
Sales Consultant
Watts Current
08.2013 - 03.2014
Office Administrator
REEMKA Imports
02.2012 - 03.2013
Designer/Sales Representative
Closet And Storage Concepts Canada Inc.
01.2007 - 11.2011
Interior Design Diploma -
Humber College
Diploma in Design Foundation -
Humber College
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