Summary
Overview
Work History
Education
Skills
Timeline
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George Martin

Ottawa,ON

Summary

Proven leader in operational excellence and relationship building, with a track record of enhancing customer engagement and driving sales growth at Freedom Wireless. Leveraged innovation and collaboration to exceed sales targets and streamline processes at Indigo Books & Music, achieving significant operational improvements. Skilled in inventory coordination and team development, consistently delivering results beyond expectations.

Overview

17
17
years of professional experience

Work History

Operations Leader

Indigo Books & Music
10.2017 - Current
  • Streamlined operations by identifying inefficiencies and implementing process improvements.
  • Collaborated with stakeholders to define operational goals, aligning them with company objectives.
  • Empowered staff members to take ownership over their respective work areas by fostering a collaborative environment built upon trust, open communication channels, and mutual respect – ultimately leading to higher morale levels experienced company-wide due in large part to increased employee engagement efforts undertaken consistently throughout tenure spent working within this particular role capacity.
  • Spearheaded quality control initiatives by enforcing strict adherence to established guidelines and procedures in daily operations.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Collaborated with cross-functional teams to optimize store layout, maximizing space utilization for optimal product visibility.
  • Evaluated sales trends, adjusting merchandise placement to capitalize on high-demand items or seasonal promotions.

General Manager (co-owner)

South Street Burger
02.2014 - 08.2017
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.

Hotel Manager

Quality Inn Orleans
01.2012 - 11.2013
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
  • Increased hotel occupancy rates through effective marketing strategies, partnerships with local businesses, and revenue management techniques.
  • Developed comprehensive budget plans, closely monitoring expenses and optimizing cost-saving opportunities.
  • Managed daily operations for smooth functioning of the hotel, ensuring high-quality standards in all departments.

Business Sales Manager

Freedom Wireless ( Authorized Telus Dealer)
01.2011 - 11.2012
  • Increased sales revenue by developing and implementing strategic sales plans tailored to client needs.
  • Delivered persuasive sales pitches and product demonstrations to key decision-makers, securing high-value contracts for the company.
  • Utilized CRM software to track progress towards established goals accurately while maintaining up-to-date records of all client interactions.
  • Conducted comprehensive analyses of competitors'' offerings to identify potential gaps in the market and capitalize on emerging trends.
  • Built long-lasting relationships with clients by providing exceptional customer service and understanding their unique business requirements.
  • Established trust with prospective customers by conducting thorough needs assessments and offering tailored recommendations based on their unique objectives.

Retail Store Manager

Freedom Wireless ( Authorized Telus Dealer)
09.2007 - 01.2011
  • Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
  • Completed routine store inventories.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Improved store sales by implementing effective marketing strategies and attractive visual merchandising.

Education

Algonquin College
Ottawa, ON

High School Diploma -

A.Y. Jackson Secondary School
Kanata, ON

Skills

  • Collaboration and Teamwork
  • Relationship Building
  • Customer Engagement
  • Networking
  • Sales strategy development
  • Cold-calling
  • Operational Excellence
  • Organizational Development
  • Key Performance Indicators
  • Inventory Coordination
  • Innovation and Creativity
  • Organizational Development

Timeline

Operations Leader

Indigo Books & Music
10.2017 - Current

General Manager (co-owner)

South Street Burger
02.2014 - 08.2017

Hotel Manager

Quality Inn Orleans
01.2012 - 11.2013

Business Sales Manager

Freedom Wireless ( Authorized Telus Dealer)
01.2011 - 11.2012

Retail Store Manager

Freedom Wireless ( Authorized Telus Dealer)
09.2007 - 01.2011

Algonquin College

High School Diploma -

A.Y. Jackson Secondary School

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George Martin