Estimator/Dealer Account Manager
AW Collision
San Jose
05.2025 - Current
- Analyzed vehicle damage for accurate repair estimates.
- Collaborated with technicians to assess repair needs effectively.
- Prepared detailed cost breakdowns for customer review.
- Utilized estimating software to streamline the estimation process.
- Communicated with insurance adjusters regarding claims and estimates.
- Maintained organized records of estimates and repairs completed.
- Assisted customers in understanding repair processes and costs.
- Prepares conceptual estimates based upon limited information available at the early stages of a project.
- Maintains accurate records of estimated versus actual costs incurred during projects.
- Consistently followed up with customers to determine satisfaction levels.
- Ensured compliance with all relevant regulations and standards in the preparation of estimates.
- Assisted in the development of junior estimators through mentoring and hands-on training.
- Adapted estimates to reflect changes in scope, materials, and labor requirements.
- Determined project scope, boundaries, time frame and possible complications to produce accurate estimates.
- Managed dealer accounts to ensure effective communication and support.
- Developed strong relationships with dealers to enhance collaboration and trust.
- Provided feedback to management regarding dealer needs and market trends.
- Resolved dealer issues efficiently to maintain high satisfaction levels.
- Managed multiple accounts simultaneously while meeting deadlines.
- Researched potential dealer accounts and developed strategies to acquire new business.
- Developed relationships with existing customers to increase customer loyalty.
- Managed customer complaints or issues in a timely manner while maintaining positive relationships with dealers.
- Identified customer needs and developed customized solutions to meet those needs.
- Built and rebuilt partnerships with independent automobile dealerships by delivering above-average customer service.
- Resolved customer complaints regarding sales and service.
