George Fazari
Etobicoke
Summary
Specialized in the Insurance industry for 36 years. Substantial experience in Business Analysis, IT, Rating and Underwriting. Production support professional with strong background in troubleshooting and system maintenance. Consistently ensures operational efficiency and reliability through effective incident resolution and continuous improvement initiatives. Known for excellent teamwork and adaptability in dynamic environments, with skills in problem-solving and communication.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Production Support Analyst
Allstate Canada
06.2014 - 02.2025
- Supported Policy Admin system (foCus)
- Triaged incoming IT tickets Level 2 support including rating, underwriting and billing issues
- Worked closely with Product teams and developers triaging and resolving system concerns
- Hosted weekly Major Incident meetings including leading discussions and presentation of slides
- Supported Allstate Insurance agents with various means of support including system access issues
- Worked closely with Finance Department on varying financial issues including reporting discrepancies and system variances
- Provided systems training to colleagues
- Received numerous awards for customer satisfaction
IT Business Analyst
Allstate Canada
06.2014 - 12.2017
- Built/updated Business Requirements documents for various projects, system updates and defect resolution
- Involved in and supported various system projects
- Worked under an Agile environment
- Worked closely with fellow BA’s, Developers and Testers to plan and implement goals and strategies required in order to meet business goals and objectives
Intermediate Business Analyst (Underwriting System
Aviva Canada
09.2004 - 07.2009
- Build Business Requirements based on business needs and implement to Testing and Production environments
- Plan and implement goals and strategies to meet business needs
- Project work: Personal Lines Project – 2007
Purpose: Further enhance the company’s underwriting strategy by introducing underwriting rules to Aviva underwriting systems.
Responsibilities include building Business Requirements documents, implementing system changes and triaging system defects during testing.
Worked closely with IT during system enhancements which included implementing new fields and edits.
Received award for outstanding work contribution - Project work: Habitational Rating by Peril Project – 2009
Purpose: Re-structure Personal Lines Property rating.
Responsibilities include working with Systems Developer to build and implement a new rating structure for Quebec Property.
Second province to apply new structure behind Ontario.
Promoted to Senior BA upon completion of project
Systems User Rep (Scottish & York)
Aviva Canada
06.2000 - 09.2004
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Provided Systems and Underwriting support to Call Centre
- Designed test matrices which includes negative, positive, regression and end to end testing
- Conducted testing for required projects and service requests
- Provided System Broker Portal training for brokers and internal staff
Insurance Underwriter (Corporate Partnerships)
Royal Sun Alliance
07.1995 - 06.2000
- Reviewed policy documents before issuance, ensuring accuracy and conformance to approved standards.
- Reduced claim losses by applying expert knowledge in identifying potential risks and setting appropriate premiums.
- Enhanced customer satisfaction through timely communication and effective negotiation of policy terms.
- Maintained compliance with industry regulations and company guidelines during all underwriting activities.
- Responsible for underwriting and processing various Special Risks of business
- Produce and discuss monthly reports with manager determining progress/decline of each program
- Responsible for tracking regional programs to ensure targets met and growth maintained
- Responsible for analyzing and pricing several key programs within the Special Risks area
Automobile Insurance Underwriter (P/L Auto)
Royal Sun Alliance
05.1989 - 07.1995
- Responsible for insurance policy processing on Personal Lines Automobile
- Training personnel to collate information using a Mainframe written program
- Troubleshooting computer system for Auto Department
- Initiated changes regarding improvements in daily productivity and time management techniques
Education
ITIL Certificate -
01.2023
Computer Programming for Business Diploma -
DeVry Institute of Technology
11.1994
Computer Programming For Business Diploma - Computer Programming
DeVry Institute of Technology
Toronto, ON11-1994
No Degree - Business Administration Diploma, Business/Commerce
Seneca Polytechnic
Toronto, ON06-1986
Business Administration Diploma - Business/Commerce, General
Seneca Polytechnic
01.1986
Skills
- Business Requirements
- Requirements Gathering
- User Acceptance Testing
- Property & Casualty Insurance
- Technical Support
- Training
- Underwriting
- Business Analysis
- Gap Analysis
- Systems Analysis
Certification
ITIL Certificate
Received certification 2023
Timeline
Production Support Analyst
Allstate Canada
06.2014 - 02.2025
IT Business Analyst
Allstate Canada
06.2014 - 12.2017
Intermediate Business Analyst (Underwriting System
Aviva Canada
09.2004 - 07.2009
Systems User Rep (Scottish & York)
Aviva Canada
06.2000 - 09.2004
Insurance Underwriter (Corporate Partnerships)
Royal Sun Alliance
07.1995 - 06.2000
Automobile Insurance Underwriter (P/L Auto)
Royal Sun Alliance
05.1989 - 07.1995
Computer Programming for Business Diploma -
DeVry Institute of Technology
Business Administration Diploma - Business/Commerce, General
Seneca Polytechnic
ITIL Certificate -
Computer Programming For Business Diploma - Computer Programming
DeVry Institute of Technology
No Degree - Business Administration Diploma, Business/Commerce
Seneca Polytechnic
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