GEORGE DE LEON
Los Angeles
Summary
Results-oriented Lead Valet Attendant experienced in customer communications, conflict resolution, and enhancing customer satisfaction. Delivered improved operational efficiency by streamlining processes and implementing innovative solutions while training teams to provide efficient parking services. Maintained professionalism in high-pressure situations, ensuring safe vehicle operations and exceptional customer service.
Overview
13
13
years of professional experience
Work History
Lead Valet Attendant
Majestic Parking
LOS ANGELES
05.2021 - Current
- Delivered safe, seamless, and prompt parking experiences, enhancing customer satisfaction and loyalty.
- Supervised valet operations to ensure efficient vehicle handling.
- Trained new staff on customer service and safety protocols.
- Coordinated with parking management to optimize workflow.
- Monitored cash flow transactions between staff and customers during shift changes to ensure accuracy and accountability.
- Prepared reports summarizing activities performed by Valet Department personnel during each shift.
- Investigated incidents involving damage or theft of property belonging to customers or the company.
- Streamlined processes to enhance workflow efficiency and elevate customer satisfaction.
Valet/Customer service
EXECUTIVE PARKING / ELAN HOTEL
02.2018 - 03.2020
- Greet all arriving customers in a professional and courteous manner.
- Assisted customers with hotel information and luggage handling to enhance their experience.
- Executed car parking and retrieval tasks to maintain customer satisfaction and service flow.
- Collaborated with front desk to promptly resolve customer issues, ensuring satisfaction.
- Handle all cash and credit transactions for the parking service.
- Counted, reported, and deposited daily transactions to maintain accurate financial records.
Service Porter
7 STAR PARKING / MASERATI OF SANTA MONICA
SANTA MONICA
06.2017 - 11.2019
- Greet customers and open their car doors.
- Inspected parts, equipment, or vehicles for cleanliness, damage, and adherence to standards to ensure quality service.
- Drive vehicles to or from workshops or customers' workplaces or homes.
- Lubricated machinery, vehicles, or equipment and performed minor repairs or adjustments to maintain operational efficiency.
- Scrub, scrape, or spray machine parts, equipment, or vehicles, using scrapers, brushes, clothes, cleaners, disinfectants, insecticides, acid, abrasives, vacuums, or hoses.
- Welcomed customers and assisted with opening car doors to enhance service experience.
- Service vehicles with gas, oil, and water.
Parking attendant/Cashier/Valet
PERFECT PARKING
LOS ANGELES
03.2015 - 05.2017
- Park and retrieve automobiles for customers in parking lots, storage garages, or new car lots.
- Calculated parking charges and collected fees, ensuring accurate transactions and customer satisfaction.
- Issued ticket stubs and placed numbered tags on windshields, facilitating efficient vehicle retrieval for customers.
- Inspected vehicles to detect any damage, ensuring proper documentation and customer trust.
Road Technician
NATIONAL DATA SURVEYING
LOS ANGELES
02.2013 - 01.2015
- Placed and secured automatic counters using power tools; retrieved counters after counting periods to ensure accurate data collection.
- Gathered and compiled data from hand count sheets, machine count tapes, and radar speed checks, coding data for efficient computer input.
- Operated counters and recorded data to evaluate volume, type, and movement of vehicular traffic during specified times for analysis.
Education
High School Diploma -
BELMONT HIGH SCHOOL
LOS ANGELES, CASkills
- Vehicle inspection
- Document management
- Cash management
- Data organization
- Email organization
- Customer service
- Bilingual English/Spanish
References
References available upon request
Timeline
Lead Valet Attendant
Majestic Parking
05.2021 - Current
Valet/Customer service
EXECUTIVE PARKING / ELAN HOTEL
02.2018 - 03.2020
Service Porter
7 STAR PARKING / MASERATI OF SANTA MONICA
06.2017 - 11.2019
Parking attendant/Cashier/Valet
PERFECT PARKING
03.2015 - 05.2017
Road Technician
NATIONAL DATA SURVEYING
02.2013 - 01.2015
High School Diploma -
BELMONT HIGH SCHOOL