George David

Payment processing specialist for E-commerce team, all responsibilities from E-commerce customer support position, plus:

Duties include but are not limited to:
• New employee trainer
• Online shop policy enforcement (investigate and block offenders)
• Online Shop Checkout error investigations and resolution
• Online Payment investigations and refunds
• Perform vehicle VIN verifications for service installed orders
• Work closely with software engineer development team to report shop site and internal system issues to reach resolution
• As an experienced member of the team, provide support for any teammates that reach out regularly.
• Set up Team Building events and outings for teammates.

Duties include but are not limited to:
• Respond to customer e-mail inquiries (IE providing paid invoices, tracking info, re-shipments of items not received, request claim numbers, police reports, and images of damaged items to resolve issues. Create return labels, Ad Hoc labels, schedule carrier pick ups, provide order ETA's, explain online shop policies).

Provide customer feedback to management.

• One of main contact points on team for various advisors and managers (both internal and in the field) for the United States, Canada and Mexico for working to resolve customer escalations ASAP.

Systems / Tools used:
• Salesforce (Classic and Lightning)
• Splunk
• Tableau
• Elastic Path
• Adyen
• JIRA
• Verint
• Bender
• Avaya
• Sharepoint
• Microsoft Teams
• Office Suite (Excel,Word,Outlook)
• Multiple Tesla Internal systems.

- Perform daily operations that include opening and closing the store, coaching associates on sales techniques, resolving any customer concerns, analyzing KPI charts, managing back room stock and product placement on the sales floor, creating performance charts for associates, counting register tills, counting safe deposits and writing the daily sales and trends report for the district manager.

- Additionally, processing shipment, product transfers and phone orders.