George Colwell

• As the Head of Digital Product/Platform at genifi, I lead the strategic software development and execution of our flagship digital offerings, ensuring they remain at the forefront of industry innovation and user satisfaction, providing executive management oversight
• Key Responsibilities:
• Strategic Visionary: Chart the product/platform/Information Technology roadmap, setting clear objectives and key results that align with the company’s overarching goals and defining business solutions
• Cross-functional Leadership: Foster collaboration among diverse teams, including Development
• UX/UI Design, Marketing, Sales, and Customer Support, ensuring alignment and seamless product delivery
• Product Management: Oversee the end-to-end product life cycle from ideation, design, development, testing, and launch, to post-launch optimization
• User-Centricity: Advocate for our users, leveraging data and feedback to iterate and continually improve the product/platform experience
• Operational Excellence & Operations Management: Streamline and optimize product development processes, ensuring efficiency, agility, and quality in our deliverables
• Market Insight: Stay abreast of industry trends, competitor products, and emerging technologies to ensure our product/platform remains a market leader
• Stakeholder Communication & Business Consulting: Engage regularly with senior leadership, board members, and key stakeholders, providing updates and garnering support for key initiatives
• New Business Development, Sales Management, and develop Business Plans: Drive the commercial success of the product/platform by exploring new revenue streams, partnerships, and growth strategies
• Security and Compliance: Ensure the product/platform adheres to the highest standards of security, privacy, and regulatory compliance.

Leading ABM's Growth Through Acquisition strategy.

Principal Duties:

• Market Analysis and Target Identification: Research and identify potential MSPs for acquisition. This involves understanding the market, identifying gaps or opportunities, and pinpointing MSPs that align with the ABM's strategic goals.

• Due Diligence: Conduct thorough due diligence on potential acquisitions. This includes financial, legal, operational, and technical evaluations to ensure the target MSP is a viable and strategic fit.

• Negotiation and Deal Structuring: Lead the negotiation process with potential acquisition targets. This involves pricing, terms of acquisition, and structuring deals in a way that benefits both parties and aligns with the overarching strategy of the acquiring company.

• Integration Planning and Execution: Develop and oversee the integration plan for newly acquired MSPs. This is critical for realizing the expected value of the acquisition and involves aligning processes, systems, and cultures.

• Stakeholder Management: Engage and manage relationships with internal and external stakeholders, including the leadership team, employees of the acquired company, clients, and investors.

• Post-Merger Monitoring and Optimization: Monitor the performance of acquired entities and implement changes to optimize operations, costs, and service delivery.

Skills:

• Financial Analysis
• Business Case
• Business Case Development
• IT & Business Strategy Alignment
• Business Transformation
• Customer Relationship Management (CRM)
• Strategic Counsel
• Business Development
• Management
• Managed Services
• Information Technology
• Mergers & Acquisitions

At the helm of Digital Solutions and platforms for IDVerifact, I drive the conceptualization, development, and deployment of our premier digital assets, consistently pushing the envelope to redefine industry standards and exceed user expectations, providing executive management oversight

• Innovative Leadership: Design the strategic trajectory for our digital assets, ensuring our goals resonate with and further the company's grand vision and defining business solutions
• Team Building: Champion cohesive efforts among diverse departments such as Development, User
• Experience, Outreach, Sales, and Customer Relations, solidifying a unified direction and superior product delivery
• Lifecycle Mastery: Supervise every phase of our product’s journey, from its birth as an idea through its development stages to its market introduction and subsequent refinements
• Advocacy for End-users: Maintain a relentless focus on user insights, using empirical data and feedback loops to refine and enhance our digital solutions perpetually
• Process Optimization & Business Consulting: Cultivate a culture of excellence by refining our product development methodologies, emphasizing speed, precision, and top-tier quality
• Pulse on the Market: Remain attuned to the digital landscape, including competitive offerings and emergent technologies, guaranteeing our platform's cutting-edge status
• Engagement with Decision-makers: Maintain open channels with executive leadership and key partners, ensuring they are consistently apprised of and aligned with our strategic initiatives
• Sales Management/Financial Analysis and develop Business Plans: Architect the financial success of our digital assets by identifying novel monetization avenues, strategic alliances, and scalability tactics
• Guardianship of Integrity: Uphold impeccable security and compliance standards, ensuring our users' trust and adherence to regulatory mandates.

As the SVP of Digital Identity, I lead the strategic development and execution of our flagship digital offerings, ensuring they remain at the forefront of industry innovation and user satisfaction

• Strategic Visionary: Chart the roadmap for the product/platform, setting clear objectives and key results that align with the company’s overarching goals
• Cross-functional Leadership: Foster collaboration among diverse teams including Development, UX/UI
• Design, Marketing, Sales, and Customer Support, ensuring alignment and seamless product delivery
• Product Lifecycle Management: Oversee the end-to-end product life cycle from ideation, design, development, testing, launch, to post-launch optimization
• User-Centricity: Advocate for our users, leveraging data and feedback to iterate and continually improve the product/platform experience
• Operational Excellence: Streamline and optimize product development processes, ensuring efficiency, agility, and quality in our deliverables
• Market Insight: Stay abreast of industry trends, competitor products, and emerging technologies to ensure our product/platform remains a market leader
• Stakeholder Communication: Engage regularly with senior leadership, board members, and key stakeholders, providing updates and garnering support for key initiatives
• Sales Management and develop Business Plans: Drive the commercial success of the product/ platform by exploring new revenue streams, partnerships, and growth strategies
• Security and Compliance: Ensure the product/platform adheres to the highest standards of security, privacy, and regulatory compliance.

In my capacity as the Digital Transformation Leader at Prodigy Labs, I spearhead initiatives to leverage digital innovations, ensuring our business model is adaptive, competitive, and future-ready

My role encompasses strategy formulation, team collaboration, and the hands-on execution of transformation projects to actualize our digital vision

• Strategy & Vision: Craft and execute a comprehensive digital strategy aligned with the company’s mission and long-term objectives
• Innovation Champion: Identify opportunities for digital innovation and process optimization to elevate business performance and customer experience
• Cross-functional Leadership: Build cohesion across various departments, ensuring a cohesive approach to digital initiatives and driving the integration of digital tools and methodologies
• Change Management: Oversee organizational readiness, fostering a culture receptive to change and providing training and resources necessary for seamless digital adoption
• Stakeholder Engagement: Regularly communicate with senior leadership, external partners, and key stakeholders to align expectations and gather support for initiatives
• Project Oversight: Lead multidisciplinary teams in successfully delivering digital projects, ensuring adherence to timelines, budgets, and quality benchmarks
• Trend Analysis: Stay abreast of emerging digital trends, technologies, and best practices to ensure
• Prodigy remains at the forefront of the industry's digital curve
• ROI & Metrics: Evaluate the success of digital initiatives, monitoring key performance indicators and ensuring a tangible return on investment
• Risk Management: Anticipate potential challenges and devise mitigation strategies to ensure the uninterrupted progress of digital transformation efforts.

• Strategy & Vision: Develop and execute a comprehensive digital strategy, emphasizing SAP Banking and core banking transformations, aligning seamlessly with Axxiome's mission and long-term goals
• Innovation in Banking: Harness digital innovation, especially in core banking, to optimize processes and enhance business performance and customer experiences
• Explore opportunities with SaaS and
• PaaS platforms to achieve these goals
• Cross-functional Leadership: Foster alignment across departments, integration of digital tools, methodologies, and process improvements that specifically cater to the banking sector
• Change Management: Oversee the company's readiness for change, particularly as we transition into
• SaaS and PaaS models, and ensure teams are equipped with the necessary training and resources for smooth digital adoption
• Stakeholder Engagement: Engage with senior leadership, external partners specializing in SAP
• Banking, and key stakeholders to ensure alignment and support for our transformative endeavours
• Project Oversight: Head multidisciplinary teams in delivering digital projects, emphasizing core banking transformations, ensuring we meet our set timelines, budgets, and quality criteria
• ROI & Metrics: Assess the value derived from our digital initiatives, especially those involving SAP
• Banking and core banking, ensuring a measurable and positive return on investment
• Risk Management: Forecast and address challenges, particularly those related to our transition towards SaaS and PaaS platforms, and craft strategies to ensure the steady progress of our digital transformation.

As the Digital Transformation Leader at Axxiome, I lead the integration of digital technologies, focusing on SAP Banking solutions, to ensure our core banking systems are adaptive, innovative, and in line with the future of banking

I lead the shift towards SaaS and PaaS models while aiming for consistent process improvements

• Strategy & Vision: Develop and execute a comprehensive digital strategy, emphasizing SAP Banking and core banking transformations, aligning seamlessly with Axxiome's mission and long-term goals
• Innovation in Banking: Harness digital innovation, especially in core banking, to optimize processes and enhance business performance and customer experiences
• Explore opportunities with SaaS and
• PaaS platforms to achieve these goals
• Cross-functional Leadership: Foster alignment across departments, integration of digital tools, methodologies, and process improvements that specifically cater to the banking sector
• Change Management: Oversee the company's readiness for change, particularly as we transition into
• SaaS and PaaS models, and ensure teams are equipped with the necessary training and resources for smooth digital adoption
• Stakeholder Engagement: Engage with senior leadership, external partners specializing in SAP
• Banking, and key stakeholders to ensure alignment and support for our transformative endeavours
• Project Oversight: Head multidisciplinary teams in delivering digital projects, emphasizing core banking transformations, ensuring we meet our set timelines, budgets, and quality criteria
• ROI & Metrics: Assess the value derived from our digital initiatives, especially those involving SAP
• Banking and core banking, ensuring a measurable and positive return on investment
• Risk Management: Forecast and address challenges, particularly those related to our transition towards SaaS and PaaS platforms, and craft strategies to ensure the steady progress of our digital transformation.

For the Retail Lending Transformation at Home Trust, I oversee the evolution of our lending landscape, leveraging cutting-edge SAP solutions, agile methodologies, and an intense focus on maximizing business value

My role bridges the gap between technology and business, ensuring that our initiatives align perfectly with sales and security mandates while delivering unparalleled value

• Agile Leadership: Implement and advocate for agile principles throughout the transformation journey, ensuring flexibility, rapid iteration, and stakeholder engagement
• Sales & Strategy Alignment: Collaboratively work with the sales team, ensuring our lending solutions cater to evolving market needs and driving revenue growth
• Security Oversight: Prioritize the security and confidentiality of customer data, ensuring that lending platforms and processes meet the highest security standards
• SAP Expertise: Harness the full potential of SAP solutions to streamline and optimize retail lending operations and business processes
• Business Consulting: Partner with cross-functional teams to provide strategic consulting, ensuring alignment of business processes with organizational objectives
• Process Enhancement: Analyze and refine existing business processes, promoting efficiency, accuracy, and a stellar customer experience
• Stakeholder Collaboration: Engage regularly with both internal and external stakeholders, gathering feedback and ensuring the transformation project remains aligned with the broader business vision
• Value Maximization: Continually assess the business value derived from transformation initiatives, ensuring a tangible and positive impact on the bottom line
• Consultative Approach: Adopt a consulting mindset, offering insights, solutions, and recommendations that drive the project forward while addressing potential challenges.

Leveraging cutting-edge visual search and image recognition technologies, Slyce partners with premier retail giants, allowing users to instantly discover and shop for products by simply capturing a photo via their mobile device or scanning an online image. As a strategic board member with expertise in startups, innovative technologies, and digital strategy

• I collaborate intensively with the CIO/CTO to shape and refine the IT vision, ensuring it aligns with industry trends and best practices
• Committed to ethical governance, risk management, and financial stewardship principles, I guide Slyce toward a future that is both sustainable and ahead of the curve in the visual search domain
• My role encompasses crucial hiring decisions and determining the compensation for the CEO/
• Executive Director, ensuring the organization's operational activities remain agile and effective
• I bring a combination of foresight, rooted in my experience with digital startups, oversight, ensuring compliance and optimal performance, and insight, derived from a deep understanding of the visual search landscape and its potential for revolutionizing e-commerce.

Zootly is at the forefront of redefining the moving experience, transforming residential and commercial clients' transportation and delivery landscape

Our intuitive mobile app allows us to offer unmatched flexibility in on-demand movement requests, from single items to entire households

As the, , I provide visionary leadership, leveraging technological innovation to disrupt further and optimize the logistics sector

I set the strategic direction for Zootly and ensured the flawless execution of our tech-driven offerings

• Strategic Leadership: Establish and drive Zootly's strategic goals in alignment with its mission to revolutionize the logistics industry
• Technological Oversight: Ensure the continued enhancement of the Zootly app, optimizing its interface, scalability, and overall user experience
• Operational Excellence: Oversee daily operations, ensuring the highest service delivery standards and maximizing operational efficiency
• Business Development: Identify and explore potential partnerships, expanding Zootly's market footprint and ensuring its position as an industry leader
• Team Leadership & Development: Lead a dynamic team, fostering innovation and growth
• Prioritize professional development to keep Zootly at the tech forefront
• Financial Management: Ensure financial sustainability, overseeing budgets, and maximizing ROI
• Stakeholder Engagement: Maintain open communication channels with the Board, investors, and other key stakeholders, updating them on company progress and industry shifts
• Risk Management: Anticipate potential business and tech challenges, devising strategies to navigate and mitigate these risks
• Acting as a fiduciary steering Zootly towards a sustainable future by adopting sound, ethical, and legal governance and financial management policies, providing adequate resources to advance its mission
• Hire and set the compensation of CEO/executive director to run the day-to-day management activities of the organization
• Provide foresight, oversight, and insight.

I am the linchpin bridging the demands of the financial services sector with the power of leading-edge SAP solutions

Specializing in SAP Banking SAP Insurance, SAP Wealth Management, and SAP Cap Markets, I spearhead the digital evolution of banks, ensuring they remain competitive in today's dynamic financial and information technology landscapes

• Strategic SAP Consulting: Offer deep expertise in SAP Banking solutions, guiding financial institutions in their digital transformation journey, ensuring their objectives align with cutting-edge technological capabilities
• Business Development: Steer growth initiatives across Canada, assisting prominent Financial
• Institutions in recognizing the need for digital adaptation and formulating an actionable digital transformation strategy
• Case Development: Play a pivotal role in shaping business cases, advising one of North America's premier banks to allocate $25 million for an avant-garde, integrated real-time finance and risk platform
• Forge Strategic Alliances: Champion the establishment of synergistic partnerships between SAP and game-changing software startups
• Co-Innovation Workshops: Lead co-innovation sessions rooted in design thinking, assisting clients in envisioning next-gen customer experiences and streamlining business processes
• Sales Collaboration: Work with the sales team to amplify demand generation, steer account strategy, and architect transformative business roadmaps
• Thought Leadership & Business Process Improvement: Engage with top-tier executives, offering invaluable insights into their unique digital transformation needs
• Profound knowledge of SAP solutions
• Demonstrated experience in consulting and digital transformation
• Ability to think strategically, design innovative solutions, and execute projects flawlessly
• Strong interpersonal skills, adept at fostering relationships and building partnerships

• We are proud to represent the industry leading Meniga PFM solution in Canada
• Through the partnership agreement with Meniga we support pre-sales, sales, solution integration design, and implementation of Meniga PFM
• Want to change the way your bank sees its customers
• Check out www.meniga.com!

• Banker’s Academy’s mission is to provide superior education and communication programs to the global financial services community.

At The Creative Alliance Network, we are at the cutting edge of storytelling, delivering compelling narratives that captivate audiences. Our commitment is to produce content that entertains and leaves a lasting impact. We pride ourselves on innovative concepts, stellar production values, and cultivating talent in front of and behind the camera

As the Managing Partner and CIO, I helm our production endeavours, navigating the creative and business terrains of the ever-evolving television and film landscape. My passion for storytelling and business acumen ensure our projects are both artistically fulfilling and commercially viable

• Set and guide the strategic direction for the company, ensuring alignment with industry trends, audience preferences, and company goals
• Project Development: Oversee the development of new projects from pitch to production, ensuring a consistent pipeline of high-quality content
• Financial Oversight: Manage budgets, secure funding, and ensure the financial health and profitability of the company and its projects
• Talent Relations: Cultivate relationships with directors, writers, actors, and other industry professionals
• Negotiate contracts and ensure a nurturing environment for talent to thrive
• Production Oversight: Ensure projects remain on schedule, within budget, and maintain the company's high standards of quality.

At Loki Consulting, we stand at the forefront of financial technology, propelling banking institutions into the future. Our dedication lies in harmonizing innovative technology with financial operations, and our primary toolkit includes cutting-edge SAP banking solutions. Join us as we redefine core banking for the digital era.
• Strategic Advisory & Business Consulting: Deliver high-level consulting on core banking transformation projects, guiding clients through the intricacies of SAP banking solutions to optimize their operations and technology landscapes.
• Client Engagement: Cultivate and nurture relationships with senior banking stakeholders, understanding their challenges and translating them into tangible digital transformation roadmaps.
• Solution Design: Collaborate with technical teams to design SAP-based solutions that address client needs, ensuring seamless integration and optimal performance.
• Project Leadership: Oversee end-to-end transformation projects, ensuring they remain on track, within budget, and align with the strategic goals of both Loki Consulting and our clients.
• Knowledge Dissemination: Host workshops, training sessions, and seminars for clients and internal teams to elevate their understanding and competency in SAP banking solutions.
• Innovation & Research: Stay abreast of emerging trends and advancements in core banking and SAP solutions, ensuring Loki Consulting remains at the cutting edge of banking transformation.
• Collaborative Excellence: Partner with sales, technical, and project management teams to ensure cohesive execution of transformation strategies and solutions.
• Business Development: Identify opportunities to expand Loki Consulting's portfolio, entering new markets, and deepening our presence in the core banking transformation arena.

Solution and industry executive advisor working with CXOs developing the implementation strategies and program plans for SAP Core Banking Services within North America. Mentoring SAP Financial Services project and program managers within North America. Senior SAP Financial Services Consulting representative on North American Financial Services and Core Banking Transformation accounts.

• Retail Commercial Bank Transformation - Program Manager of the largest SAP solution implementation in the world. Full business process redesign of complete end-to-end retail and commercial banking processes, transition to IFRS accounting, implementation of full analytical banking suite, treasury management, human resource management, customer information file, and centralization of enterprise data. Management of 150+ consultants and budgets over 30 million.
• Core Banking Transformation - Retail Account Origination - Champion of internal project to productize North American Standards for retail account origination. Business case preparation and project planning for 15+ member team with a budget of 6 million.
• Retail Commercial Banking Sales Processes - Subject Matter Expert, Solution Architect, Business Consultant, Executive Sponsor Support, and Program Management of implementation of CRM Sales, Account Origination, Collateral Management, and Real-Time Offer Management business processes in large Retail and Commercial Bank.
• SAP Banking, SAP Insurance, SAP Wealth Management, SAP Cap Markets.

Led the implementation of SAP Banking services covering retail and commercial banking processes.Led the implementation of SAP Banking services covering retail and commercial banking processes.

Program lead for TD Commercial Cash Management re-platforming initiative. Program restructuring to re-platform existing infrastructure and support from TD management to IBM professional services.

As a Senior Project Manager, I lead, plan, and oversee complex projects related to banking operations, IT implementations, regulatory compliance, and customer experience enhancements. This role often requires collaboration with cross-functional teams, stakeholder management, and ensuring projects align with the bank's strategic objectives.

• Project Planning and Execution: Develop detailed project plans, allocate resources, set timelines, and ensure timely completion of projects while staying within budget.
• Stakeholder Management: Engage with senior bank leadership, department heads, and external partners to align expectations, provide updates, and address concerns.
• Risk Management: Identify potential project risks, devise mitigation strategies, and ensure that projects adhere to the bank's risk tolerance and compliance standards.
• Budget Management: Oversee project budgets, ensure cost-effectiveness, and approve expenditures.
• Team Leadership: Lead and mentor project teams, ensuring smooth collaboration between departments like IT, Operations, Compliance, and Marketing.
• Reporting and Documentation: Provide regular project updates, maintain detailed project documentation, and ensure adherence to the bank's policies and industry regulations.
• Process Improvement: Identify opportunities for optimizing banking processes, leveraging technology, and enhancing customer experiences.
• Change Management: Guide the bank's employees through changes brought about by project implementations, ensuring smooth transitions and minimal disruptions.
• Continual Learning: Stay updated on banking industry trends, technological advancements, and regulatory changes in North America to ensure the bank remains competitive and compliant.

• Departmental Rotations: Engage in intensive rotations across various departments, including Retail Banking, Wealth Management, Capital Markets, and more, to gain multifaceted exposure.
• International Assignments: Experience short-term assignments in different countries where Scotiabank operates, understanding the nuances of regional banking operations.
• Project Leadership: Take on and lead impactful projects that address real-world business challenges and opportunities.
• Learning & Development: Participate in tailored training sessions, workshops, and seminars to enhance banking knowledge, leadership skills, and cultural awareness.
• Stakeholder Engagement: Collaborate with senior leaders, mentors, and peers across geographies, absorbing insights and building a robust professional network.
• Feedback & Performance Reviews: Regularly engage in feedback sessions to understand areas of strength and opportunities for growth.
• Strategy Development: Contribute to strategic initiatives by providing fresh perspectives and innovative solutions based on experiences from rotations.

• Sales Leadership: Drive sales targets across the branches, ensuring consistent growth and meeting or exceeding regional goals
• Service Excellence: Set the standard for exceptional customer service across all branches, ensuring that all customer interactions align with Scotiabank’s brand promise
• Team Development: Mentor, guide, and develop branch managers, promoting a culture of continuous learning and performance excellence
• Operational Oversight: Ensure all branches adhere to bank regulations, policies, and procedures, maintaining operational integrity
• Strategy Implementation: Translate Scotiabank's strategic initiatives into actionable plans for the branches, ensuring alignment and cohesive execution
• Performance Management: Monitor and analyze performance metrics of branches, implementing strategies for improvement where necessary
• Stakeholder Collaboration: Partner with other departments and leaders within Scotiabank to ensure integrated and holistic strategies for sales and service
• Risk Management: Ensure all branches under your leadership adhere to risk management protocols, mitigating potential challenges and ensuring compliance.

• Sales Leadership: Drive sales targets across the branches, ensuring consistent growth and meeting or exceeding regional goals
• Service Excellence: Set the standard for exceptional customer service across all branches, ensuring that all customer interactions align with Scotiabank’s brand promise
• Team Development: Mentor, guide, and develop branch managers, promoting a culture of continuous learning and performance excellence
• Operational Oversight: Ensure all branches adhere to bank regulations, policies, and procedures, maintaining operational integrity
• Strategy Implementation: Translate Scotiabank's strategic initiatives into actionable plans for the branches, ensuring alignment and cohesive execution
• Performance Management: Monitor and analyze performance metrics of branches, implementing strategies for improvement where necessary
• Stakeholder Collaboration: Partner with other departments and leaders within Scotiabank to ensure integrated and holistic strategies for sales and service
• Risk Management: Ensure all branches under your leadership adhere to risk management protocols, mitigating potential challenges and ensuring compliance.

• Team Leadership: Lead, mentor, and develop a team of customer service representatives, setting performance standards and ensuring these are consistently met
• Operational Excellence: Ensure all customer service operations are running smoothly and efficiently, aligning with Scotiabank's standards and regulatory requirements
• Customer Feedback: Regularly review and act upon customer feedback, implementing changes or improvements to enhance the customer experience
• Conflict Resolution: Handle escalated customer issues or concerns, ensuring they are resolved professionally and efficiently
• Training & Development: Oversee the training and development of the team, ensuring they are well- equipped to serve our customers and are up-to-date with all products and services
• Performance Analysis: Monitor and analyze the team’s performance metrics, implementing strategies to improve service quality and efficiency
• Collaboration: Work closely with other bank departments and managers to drive consistent customer service strategies and initiatives across the bank.

• Rotational Learning: Rotate through different departments to understand various functions, including
• Sales, Operations, Finance, Marketing, and HR
• Project Management: Lead or assist in key projects, providing fresh insights and suggesting innovative solutions
• Relationship Building: Forge strong relationships with peers, mentors, and senior leaders to facilitate learning and collaboration
• Operational Exposure: Understand the day-to-day operations of the bank, from customer interactions to back-end processes
• Continuous Learning: Attend workshops, training sessions, and seminars to enhance knowledge and leadership skills
• Feedback & Reflection: Regularly review performance with mentors and supervisors, set goals, and develop action plans for continuous improvement
• Team Collaboration: Collaborate with diverse teams to understand cross-functional operations and to enhance the bank’s overall effectiveness
• Strategic Analysis: Analyze market trends, bank performance, and customer feedback to contribute to Scotiabank's strategic planning.

• Customer Interaction: Engage with customers to understand their needs and provide relevant information on Scotiabank products and services
• Issue Resolution: Handle customer inquiries and concerns promptly and professionally; escalate complex issues to relevant departments when necessary
• Transaction Handling: Conduct basic banking transactions, including deposits, withdrawals, and transfers, ensuring accuracy and compliance with bank policies
• Product Promotion: Stay informed about current Scotiabank products and services to suggest appropriate options and solutions to customers
• Feedback Collection: Gather customer feedback and share insights with management for continuous service improvement
• Compliance: Adhere to all Scotiabank protocols, procedures, and regulatory requirements to ensure a safe and compliant banking environment
• Team Collaboration: Work closely with branch team members and other departments to ensure a seamless customer experience
• Continuous Learning: Participate in training sessions and workshops to expand product knowledge and refine customer service skills.