George Chountalos
Laval
Summary
Accomplished and dedicated professional with 15 years of diverse experience in healthcare and hospitality. Proven ability to lead teams, enhance patient and customer satisfaction, and maintain high standards of cleanliness, safety, and operational efficiency. Fluent in French, English, and Greek, with strong leadership, organizational, and interpersonal skills. Seeking to leverage extensive experience and skills to transition into a managerial role at a hospital, contributing to improved patient care and operational excellence.
Overview
17
17
years of professional experience
Work History
Busboy and Waiter
Playground Poker
01.2022 - Current
- Cleared and set tables promptly, ensuring a seamless dining experience for customers and improving table turnover rates
- Maintained a clean and orderly dining and casino area, consistently receiving positive feedback from customers and management
- Supported kitchen operations by running plates and assisting with food prep, improving overall service speed
- Implemented effective communication strategies with kitchen and wait staff, resulting in improved service coordination and reduced wait times
- Stocked and organized bar supplies, maintaining bar functionality and cleanliness
- Assisted customers with questions or concerns in a polite and courteous professional manner, provided information regarding products and services.
Patient Transporter
Mcgill University Health Center, Glenn
01.2019 - Current
- Ensured the safe and timely transport of patients to various departments, improving patient flow and reducing delays
- Assisted patients with mobility needs, enhancing their comfort and safety during transport, leading to an increase in patient satisfaction
- Maintained precise records of patient movements, improving communication and coordination with medical staff, resulting in an improvement in operational efficiency
- Trained new team members on best practices for patient transport, fostering a culture of safety and efficiency.
Housekeeper
Mcgill University Health Center, Glenn
01.2015 - 01.2019
- Directed and supervised a team of housekeeping staff, ensuring adherence to strict hygiene and cleanliness standards, resulting in improvement in patient satisfaction scores
- Streamlined cleaning procedures, optimizing scheduling and routes, which decreased room turnover times
- Implemented comprehensive training programs for new employees, enhancing team efficiency and reducing onboarding time
- Developed and enforced standard operating procedures, boosting overall departmental performance and compliance
- Addressed and resolved patient and staff concerns promptly, maintaining high levels of service quality and satisfaction
- Conducted regular inspections and audits to ensure compliance with health and safety regulations, leading to an improvement in inspection scores.
Busboy and Waiter
Various Restaurants
01.2008 - 01.2015
- Maintained a clean and orderly dining area, consistently receiving positive feedback from customers and management
- Trained and mentored new staff members, fostering a collaborative and efficient team environment
- Implemented effective communication strategies with kitchen and wait staff, resulting in improved service coordination and reduced wait times
- Developed and enforced standard operating procedures for cleaning and maintenance, ensuring a safe and hygienic dining environment.
Education
High School Diploma -
Laval Liberty High School
Laval, Quebec06.2010
Skills
- Leadership: Strong ability to lead and manage teams, with experience in training and mentoring staff
- Customer and Patient Service: Exceptional communication and interpersonal skills, with a focus on enhancing customer and patient satisfaction
- Organization: Highly organized with the ability to multitask and prioritize effectively in a fast-paced environment
- Problem-Solving: Proactive in identifying and resolving issues to improve operations and service quality
- Languages: Fluent in French, English, and Greek (oral and written)
- Computer Skills: Proficient in MS Office (Word, Excel, Outlook)
Accomplishments
- Played a key role in improving patient and customer satisfaction hrough consistent service excellence and attention to detail.
- Reduced table turnover time through efficient table clearing and resetting procedures.
- Trained and mentored over 5 new employees, significantly reducing onboarding time and improving team performance.
- Implemented a new cleaning schedule that improved overall hospital and restaurant cleanliness and received positive feedback from health inspectors.
- Achieved an improvement in inspection scores at the hospital through diligent compliance with health and safety regulations.
- Improved patient transport operational efficiency through enhanced communication and coordination with medical staff.
Languages
English
Native or Bilingual
French
Full Professional
Greek
Full Professional
References
George Charamis, Manager Housekeeping Department - (514) 295-7372
Mcgill University Health Center, Glenn
Timeline
Busboy and Waiter
Playground Poker
01.2022 - Current
Patient Transporter
Mcgill University Health Center, Glenn
01.2019 - Current
Housekeeper
Mcgill University Health Center, Glenn
01.2015 - 01.2019
Busboy and Waiter
Various Restaurants
01.2008 - 01.2015
High School Diploma -
Laval Liberty High School
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