Summary
Overview
Work History
Education
Skills
References
Timeline
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George Chigaru

Calgary,AB

Summary

Dynamic and results-driven professional with a strong background in tourism and hospitality management, honed through hands-on experience at Walt Disney Parks and Resort. Adept at delivering exceptional guest experiences through engaging public speaking, cultural education, and interactive programming. Demonstrates excellent interpersonal communication and a proactive approach to customer service. Skilled in general administrative support, digital marketing, and team collaboration, with a proven ability to adapt quickly to diverse work environments and operational systems. Committed to excellence and consistently exceeding performance expectations in fast-paced, customer-focused settings.

Overview

13
13
years of professional experience

Work History

Cultural Representative

Walt Disney Parks and Resorts
Buena Vista, Florida, USA
05.2024 - 05.2025
  • Delivering formal educational presentations on the African culture and the wildlife of Africa on topics of conservation, animal behavior and animal care.
  • Providing resort and park information to guests.
  • Leading a variety of cultural and animal related activities for guests of all ages.
  • Training the new African cultural representatives.

Rental Sales Agent

Avis Budget Car Rental
Victoria Falls, Zimbabwe
01.2019 - 04.2024
  • Employed sales techniques to boost sales and services.
  • Conducted periodic audits of rental transactions to detect discrepancies or errors.
  • Greeted customers, answered their questions and provided information about car rental services.
  • Inspected vehicles for damage prior to rental and upon return.
  • Resolved customers' complaints regarding products or services.
  • Monitored fleet inventory to ensure sufficient supply of cars available for rent.

Tours Coordinator

African Bush Camps
Victoria Falls, Zimbabwe
02.2012 - 12.2018
  • Supervised pre-tour preparations such as obtaining necessary documents from clients or verifying reservations.
  • Developed strategies for increasing sales through improved marketing techniques.
  • Ensured compliance with all applicable laws pertaining to travel industry regulations.
  • Arranged for tours and expeditions, setting accommodations, transportation, equipment and medical personnel availability.
  • Built and maintained strong relationships with vendors and suppliers in the travel industry.
  • Created travel itineraries and made adjustments to meet client specifications.

Education

Bachelor of Science - Psychology

University of Central Florida
Florida, USA
09-2030

High School Diploma -

Penn Foster High School
Scranton, Pennsylvania, US
04-2025

Diploma - Hospitality Management

Alison Education Company
Online
03-2022

Certificate - Digital Marketing

Google Digital Skills For Africa
Online
03-2020

Skills

  • Customer Service Excellence
  • Public Speaking and Presentation
  • Cross-Cultural Education
  • Digital Marketing Proficiency
  • Strong Interpersonal Communication
  • Leadership and Team Management
  • Organizational and Time Management
  • Adaptability and Flexibility

References

References available upon request.

Timeline

Cultural Representative

Walt Disney Parks and Resorts
05.2024 - 05.2025

Rental Sales Agent

Avis Budget Car Rental
01.2019 - 04.2024

Tours Coordinator

African Bush Camps
02.2012 - 12.2018

Bachelor of Science - Psychology

University of Central Florida

High School Diploma -

Penn Foster High School

Diploma - Hospitality Management

Alison Education Company

Certificate - Digital Marketing

Google Digital Skills For Africa
George Chigaru