Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

George Chammas

Mississauga

Summary

Talented professional with natural talent for leading and motivating people to achieve challenging objectives. Dependable Customer Service industry worker equipped for fast-paced work and changing daily needs. Serves customers effectively with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics, improve processes, and increase customer satisfaction.


Experienced with providing comprehensive financial advice and investment strategies. Utilizes deep knowledge of financial markets to guide clients toward their financial goals. Track record of building strong client relationships and delivering a positive client experience.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Financial Advisor

Royal Bank of Canada, RBC
01.2025 - Current
  • Delivered comprehensive financial advice tailored to client goals, time horizon and risk tolerance.
  • Analyzed market trends to provide informed investment recommendations.
  • Cultivated strong client relationships through regular communication and follow-up.
  • Collaborated with other professionals to develop a complete financial roadmap for clients.
  • Mentored junior advisors on best practices in financial planning and client management.
  • Provided ongoing guidance and support, conducting regular reviews to assess progress and make necessary adjustments.
  • Ensured all advice and actions complied with industry regulations.
  • Identified and pursued potential new client to grow the client base.

Hairstylist Manager

Cattiva Hair & Esthetics
03.2006 - Current
  • Interviewed, hired, and oriented staff and managed ongoing staff development initiatives.
  • Connected with clients of diverse backgrounds to understand needs, problems, and resolve 100% of situations with first call.
  • Directed and conducted recruitment, hiring, and training of personnel.
  • Recruited, hired and trained top-quality candidates to elevate the team's performance and long-term success.

Banking Advisor

Royal Bank of Canada, RBC
05.2022 - 01.2025
  • Provided tailored financial advice to clients, enhancing their banking experience and meeting individual needs.
  • Cultivated strong client relationships through regular follow-ups and personalized service strategies.
  • Analyzed customer financial data to identify suitable banking products and solutions for diverse client profiles.
  • Developed and implemented marketing initiatives to promote new banking services, increasing client engagement and partner referrals.
  • Increased sales of new products by implementing effective strategies and training.
  • Successfully promoted and sold deposits, investments, credit and loan products.
  • Handled daily customer transactions and assisted with online, phone and ATM banking inquiries.
  • Maintained accurate transaction records and fulfilled administrative duties ensuring compliance with banking regulations.

Client Advisor

Royal Bank of Canada, RBC
01.2021 - 05.2022
  • Served as a first point of contact for customers building positive relationships and ensuring a positive banking experience with a high retention rate.
  • Skilled in cross-selling financial products and identifying customer needs to provide tailored banking solutions resulting in increase in product and partner referrals.
  • Processed a high volume of customer transactions including deposits, withdrawals,check cashing and loan payments with high accuracy and proficiency in cash handling.
  • Mentored junior advisors, fostering professional growth and knowledge sharing within the team.


Hairstylist

Marc Anthony Salon
07.2004 - 03.2006
  • Advised customers about current styling trends and optimal designs to flatter different faces.
  • Applied bleaching and coloring agents to achieve customers' desired hair colors.
  • Coordinated busy schedule of weekly customer appointments and delivered exceptional service for consistent high satisfaction scores.
  • Taught customers about proper haircare and styling techniques to improve day-to-day satisfaction with cuts.
  • Connected closely with customers to deliver positive hairstyling and cutting experiences and build strong loyalty for repeat business.
  • Delighted customers with personalized support and careful attention to each person's unique preferences and features.
  • Scheduled client appointments, taking into account special requests and services needed.

Insurance Customer Service Specialist

H&S Fleet Insurance
02.2002 - 07.2004
  • Collected, documented, and entered data from and into multiple applications.
  • Monitored expiration list to promptly renew expiring policies.
  • Monitored accounts receivable balances on assigned accounts.
  • Kept records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Determined charges for services requested, collected deposits or payments, and arranged for billing.
  • Engaged with customers to understand and resolve issues and answer product questions.
  • Updated customer accounts with current personal and purchasing information.

Education

Make up Artistry Certificate - Make Up Artistry

International Beauty Institute
Mississauga, ON
10.2017

Diploma - Hairstylist

Avola College of Hair and Esthetics
Toronto, ON
06.2002

High School Diploma - undefined

Father Michael Goetz
Mississauga, ON
06.2000

Skills

  • Customer service
  • Build successful teams
  • Hiring and training
  • Plan projects
  • Employee relations
  • Revenue growth
  • Performance reviewing
  • Reporting and documenting
  • Develop client and employee knowledge

Languages

English
Native or Bilingual
Arabic
Native or Bilingual
Italian
Limited Working

Certification

  • Successful completion of Investment Funds of canada course. (IFIC-March 2022)
  • Successful completion of Personal Financial Services Advice course. (PFSA-November 2024)
  • Successful completion of Financial Planning 1 course. (FP1-December 2024)

Timeline

Financial Advisor

Royal Bank of Canada, RBC
01.2025 - Current

Banking Advisor

Royal Bank of Canada, RBC
05.2022 - 01.2025

Client Advisor

Royal Bank of Canada, RBC
01.2021 - 05.2022

Hairstylist Manager

Cattiva Hair & Esthetics
03.2006 - Current

Hairstylist

Marc Anthony Salon
07.2004 - 03.2006

Insurance Customer Service Specialist

H&S Fleet Insurance
02.2002 - 07.2004

Diploma - Hairstylist

Avola College of Hair and Esthetics

High School Diploma - undefined

Father Michael Goetz

Make up Artistry Certificate - Make Up Artistry

International Beauty Institute

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George Chammas