George Castaneda
Costa Mesa
Summary
Dynamic customer service professional with a proven track record at CarMax, excelling in complaint handling and client relationship building. Recognized for enhancing customer satisfaction through effective problem-solving and support. Skilled in cross-selling and upselling, consistently achieving high performance standards while fostering a positive team environment.
Overview
1
1
year of professional experience
Work History
Service Associate
CarMax
07.2025 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
- Unloaded, loaded, and stocked merchandise.
- Provided accurate answers and solutions to customer concerns, inquiries and complaints.
- Maintained high customer satisfaction standards to meet or exceed targets.
Assistant Manager
Dominos's Pizza
11.2024 - Current
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
High School Diploma -
Newport Harbor High School
Newport Beach, CASkills
- Complaint handling
- Sales experience
- Handling returns
- Customer service excellence
- Customer support
- Client relationship building
- Cross-selling and upselling
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Interests
- Gym Workouts
- Playing Sports
- Swimming
- Love airplanes, currently training on getting my pilots license
Timeline
Service Associate
CarMax
07.2025 - Current
Assistant Manager
Dominos's Pizza
11.2024 - Current
High School Diploma -
Newport Harbor High School