Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

George Cardenas

Eastvale

Summary

Organized and driven Senior Technical Support Manager with over 27 years in the telecommunications industry. Strong interpersonal skills to interact effectively with clients/customers and internal personnel. Excellent troubleshooting abilities. Successful working in a team environment and individually. Driven to advance in technical support position.

Overview

34
34
years of professional experience
1
1
Certification

Work History

Senior Advanced Network Technology Support

AT&T
Los Angeles, California
02.1998 - Current
  • Responded quickly to emergency situations requiring immediate resolution.
  • Monitored server performance using specialized tools to ensure optimal operation at all times.
  • Coordinated with other departments when needed for successful completion of projects.
  • Performed troubleshooting of hardware, software, system configuration and connectivity issues.
  • Maintained up-to-date knowledge of networking technology trends and best practices.
  • Tested and evaluated existing networks to identify any issues with performance or reliability.
  • Carried out preventive maintenance tasks such as patching cables or replacing faulty components.

Fiber Optic Technician

TCG
Los Angeles
06.1997 - 02.1998
  • Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
  • Replaced defective components or parts as needed.
  • Tested and calibrated instruments to ensure accuracy and reliability of data.

Network Technician

WilTel Communications
Los Angeles
09.1995 - 06.1997
  • Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
  • Diagnosed problems using test equipment such as multimeters, oscilloscopes, signal generators, power supplies.
  • Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.

Network Technician

Hughes Aircraft / ABLE Cable
Los Angeles
03.1991 - 09.1995
  • Tested and evaluated network systems to eliminate problems and make improvements.
  • Deployed patches and updates for existing systems on a regular basis.
  • Performed troubleshooting activities to identify and repair equipment failures or configuration issues.

Education

High School Diploma -

San Gabriel High School
San Gabriel, CA
06-2005

Skills

Software:

CO Dashboard

EHB

EJF

Microsoft Office

My Solutions

P1

VIPS

Hardware:

Ciena 6500

EXFO iOLM/OTDR

Fujitsu 9500

JDSU 5800/6000

Lucent's Optical Line (OC- 3/12/48,OLS

Nortel AccessNode

T-Berd 310 & 2910

Certification

  • Lucent Technologies - CBX 500 Installation & Maintenance (Maintenance & Software, Architecture & Installation
  • Lucent Technologies - LW2652 - Wavestar Optical Line System 40G Operations & Maintenance
  • Lucent Technologies - LW2616 FT-2000 OC-48 Add/Drop Rings Terminal Operations & Maintenance;
  • Lucent Technologies - TR3544 DACS IV-2000 (512) Operation & Maintenance
  • Lucent Technologies - LW2612 DDM-2000 OC-12 Multiplexer Rings, Operations, Maintenance & Administration
  • Lucent Technologies - TR9203 Synchronous Optical Network (SONET) Overview
  • Lucent Technologies - TR3521 DACS II Operations & Maintenance (24 Channel)
  • Cisco Optical 15454; Cisco ONS 15327; Cisco ONS 15216
  • Ciena - M-002A Ciena Field Deployment Installation; M117 MultiWave Metro OAM&P;
  • Optical Core Group
  • UVN Team
  • DATEC Team
  • SIMS Government Team
  • Level Blue - TSA

Accomplishments

  • Service Excellence Award 2000 - Employee of the Year
  • Service Excellence Award 2000 - Clients - Universal Bank 12/20; Jewish Federation 12/20; Pan Am Sat. 11/20; Imantex 11/20; Dedication to Customer Service and Positive Attitude - April 2000, May 2000, October 2001, September 2001, August 2001 (Sierra Toyota), January 2001 (Sherman Oaks DLC), September 2002, May 2003, April 2003 (Preston/Gates/Ellis/LLP)
  • AT&T Connection Awards - DATEC Highlights, E911 LAFD, Super Bowl 58, FEMA, LA Unified School District 2023/2024

Timeline

Senior Advanced Network Technology Support

AT&T
02.1998 - Current

Fiber Optic Technician

TCG
06.1997 - 02.1998

Network Technician

WilTel Communications
09.1995 - 06.1997

Network Technician

Hughes Aircraft / ABLE Cable
03.1991 - 09.1995

High School Diploma -

San Gabriel High School

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George Cardenas