Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

George

Support Worker
Coquitlam,BC

Summary

Proven leader in healthcare management, I excelled at Nkiruka Hospital by optimizing operations and enhancing patient care, achieving significant quality improvements. Skilled in healthcare regulations and staff development, I fostered team excellence and patient satisfaction. My strategic planning and interpersonal prowess drove organizational success, making me an asset to any healthcare team.

Overview

10
10
years of professional experience

Work History

Hospital Manager

Nkiruka Hospital and maternity
Onitsha, Anambra
04.2020 - Current
  • Monitored inpatient bed use, facilities and staff to provide optimal use of resources.
  • Explained policies, procedures and services to patients.
  • Provided guidance and mentorship to junior members of the team in order to promote professional development.
  • Analyzed data related to patient outcomes and identified opportunities for improvement in quality of care.
  • Created policies, procedures, and workflows to maximize the effectiveness of staff utilization.
  • Participated in strategic planning activities aimed at improving overall organizational performance.
  • Directed, supervised and evaluated medical, clerical or maintenance personnel.
  • Monitored hospital performance metrics such as patient satisfaction scores and financial results.
  • Identified areas for improvement in operational processes and developed strategies to increase efficiency.
  • Maintained a safe environment for both patients and staff by ensuring proper safety protocols were followed.
  • Updated procedures necessary for compounding, mixing, packaging, and labeling medications.
  • Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
  • Managed budgeting process including forecasting expenses and revenue streams.
  • Planned and implemented programs for health care or medical facilities supporting personnel administration and training.
  • Communicated with patients with compassion while keeping medical information private.
  • Maintained awareness of government regulations, health insurance changes and financing options.
  • Conducted regular staff meetings with department heads to review progress on initiatives.
  • Served as a liaison between administration, physicians, nurses, vendors, insurance companies.
  • Implemented measures designed to reduce costs while maintaining high-quality services.
  • Maintained records management system to process personnel information and produce reports.

Business Development Officer

Toronto Energy
Onitsha, Anambra
02.2017 - 02.2020
  • Analyzed sales space capacities based on system parameters, securing high stock availability.
  • Exceeded quotas consistently through new account penetration and territory expansion.
  • Produced sales documents, finalized deals and filed records.
  • Established and maintained relationships with key stakeholders, including clients, partners, and suppliers.
  • Provided regular reports on business development activities and results to senior management.
  • Negotiated contracts with vendors for services such as advertising, printing, and event planning.
  • Compiled and submitted monthly and yearly reports.
  • Developed and implemented business development strategies to increase sales revenue.
  • Identified customer needs by asking questions and advising on best solutions.
  • Traveled throughout assigned territory to call on regular and prospective clients to grow and maintain relationships.
  • Developed growth plans by identifying key clients, key targets, and priority service lines.
  • Maintained an up-to-date database of contacts for potential customers.
  • Ensured compliance with legal and regulatory requirements in all business dealings.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Nursing Assistant

Toronto Hospital
Onitsha, Anambra
01.2015 - 02.2017
  • Provided assistance to medical staff during tests, treatments and emergency procedures.
  • Answered patient call signals and signal lights to determine patients' needs.
  • Recorded patient conditions and vital signs before and after medical operations.
  • Provided physical support to assist patients with bathing, dressing and toileting.
  • Protected patient, self and others from injury during transfers, lifts and transports by using proper equipment and body mechanics.
  • Communicated with patients to determine feelings, need for assistance or social and emotional support.
  • Conducted regular rounds to check on patients' safety and proactively address issues.
  • Reported environmental risks or equipment malfunctions to supervisor.
  • Completed daily room cleaning and organizing to provide patients with clean environment.
  • Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Maintained confidentiality of all patient information according to HIPAA guidelines.
  • Turned and repositioned bedridden patients to prevent bedsores.

Education

Master of Science - Information Technology

National Open University
Abuja, Nigeria
03-2022

Bachelor of Science - Petroleum And Gas Engineering-Gas

University Of Port-Harcourt
Port-Harcourt, Rivers
03-2013

Skills

  • Staff development
  • Human resources management
  • Patient care coordination
  • Healthcare regulations compliance
  • Operations management
  • Quality improvement
  • Interpersonal skills
  • Organizational skills
  • Leadership and Team Management
  • Customer Relationship Management

Languages

English
Full Professional

Timeline

Hospital Manager

Nkiruka Hospital and maternity
04.2020 - Current

Business Development Officer

Toronto Energy
02.2017 - 02.2020

Nursing Assistant

Toronto Hospital
01.2015 - 02.2017

Master of Science - Information Technology

National Open University

Bachelor of Science - Petroleum And Gas Engineering-Gas

University Of Port-Harcourt

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George Support Worker