Geordan Turner
Toronto,ON
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
16
16
years of professional experience
Work History
MANAGER/ BARTENDER
Breakwall Smoke House
04.2014 - Current
- Responsible for ensuring a dynamic and positive customer experience by recommending, preparing, and serving various drinks and cocktails, providing information on various menu items, including identifying possible allergens
- Established proficiency in handling customer complaints and issues, including difficult or abusive customers
- Create monthly schedule for all front of house staff members
- In charge of delegating all front of house staff duties to ensure proper customer service
- Contributed to the development of an innovative drink menu, demonstrating expertise in mixology and market trends
- Responsible for weekly liquor inventory, including ordering, picking up and dropping off
- Organizing liquor stock room to insure proper accessibility for all staff members
- In control of social media accounts and curating content for publicity
- Operate POS computer software.
CUSTOMER SERVICE REPRESENTATIVE
Diamond Pizza
03.2011 - 11.2013
- Managed incoming payments and receipts
- Received orders on phone for variety of foods and ensure their timely delivery
- Managed computer input of data including sales, services, complaints, and payments
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
WAITRESS/ BARTENDER
The Wally
01.2009 - 03.2011
- Prepared and served drinks and beverages to patrons
- Mixed a variety of ingredients to prepare cocktails
- Anticipate guests’ needs to decide additional service needed
- Operated register and verification machines
- Ordered required liquor and supplies
- Responsible for open and closing, stocking inventory and handling of payments.
Education
Esthetics and Medical Esthetics certificate -
George Brown College
Toronto, OntSuccess Coach, Customer Success Management Level One Certificate -
Toronto
Toronto, Ont01.2024
APCO Public Safety Communications Certifications -
Course completed online
03.2022
Smart Serve Certification -
Bartending School of Toronto
Toronto, Ont01.2009
Skills
- Organization and Execution - recognized as a strategic thinker and a perceptive and creative problem solver that has strong implementation and execution skills and a proven ability to get things done
- People and Culture - established history of an ability to work independently while also developing strong working relationships with colleagues and working in teams that can deliver in challenging environments
- Technology – strong experience with Microsoft and Apple applications as well as industry-related technology systems, such as SilverWare and POS touch, and cash management
- Communications – proven ability to communicate with multiple audiences and in challenging environments, with a strong focus on customer service and positive results
- Upselling – encouraging customers to purchase additional or high-end products or services beyond their initial intended purchase through effective sales techniques and tailored recommendations
- Problem Solving - experience in dealing with difficult customers, some of whom were intoxicated Handling issues with staff including, scheduling and disputes
- Track Record of Success - over ten years of experience in the line of fire, dealing directly with issues impacting business objectives and customer needs
Timeline
MANAGER/ BARTENDER
Breakwall Smoke House
04.2014 - Current
CUSTOMER SERVICE REPRESENTATIVE
Diamond Pizza
03.2011 - 11.2013
WAITRESS/ BARTENDER
The Wally
01.2009 - 03.2011
Esthetics and Medical Esthetics certificate -
George Brown College
Success Coach, Customer Success Management Level One Certificate -
Toronto
APCO Public Safety Communications Certifications -
Course completed online
Smart Serve Certification -
Bartending School of Toronto
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