Geonmo Yeon
Toronto,Ontario
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Company
12.2022 - 04.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Server
Restaurant
02.2019 - 03.2020
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
Associate of Science - Civil Engineering Technician
Seneca College
Toronto, ON04.2024
Skills
- Data Collection
- Information Security
- Critical Thinking
- Team Development
- Consultative Sales
- Complaint Resolution
Languages
English
Professional Working
Korean
Native or Bilingual
Timeline
Customer Service Representative
Company
12.2022 - 04.2023
Server
Restaurant
02.2019 - 03.2020
Associate of Science - Civil Engineering Technician
Seneca College
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