Geoffrey T. Nicholson
Clovis,CA
Summary
Results-driven insurance professional with comprehensive experience in handling property claims. Exceptional ability to assess, investigate, and settle claims efficiently while maintaining high standards. Strong team player, known for adaptability and reliability under changing conditions. Skilled in communication, negotiation, and conflict resolution, with focus on delivering optimal outcomes.
Overview
16
16
years of professional experience
Work History
Property Claims Adjuster
Mercury Insurance
12.2022 - Current
- Enhanced customer satisfaction with prompt communication and consistent follow-up on claim status updates.
- Achieved timely resolution of property claims by investigating, evaluating, and settling a variety of cases.
- Reduced company expenses by accurately determining coverage and negotiating cost-effective settlements with policyholders.
- Prepared reports of findings of investigations.
- Maintained compliance with state regulations and company guidelines through diligent adherence to policies and procedures.
- Improved overall department performance metrics by consistently meeting or exceeding goals related to cycle time, productivity levels, and customer satisfaction ratings.
- Negotiated favorable settlement terms for complex property loss situations involving multiple parties or competing interests.
- Investigated claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss.
- Exercised proper judgment and decision making to analyze over 20 claims per week.
- Performed 5-10 field investigations of damaged properties every month.
Associate Banker
J.P. Morgan Chase
01.2020 - 11.2022
- Increased sales by assisting customers with setting up or closing accounts, and signing up for new services.
- Manage escalated situations by applying conflict resolutions skills and extensive knowledge of bank policies, products and services.
- Complete highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Develop tailored solutions to meet individual banking needs.
Supervisor
Event Specialists
10.2014 - 10.2019
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Maintained compliance with company policies, objectives and communication goals.
- Achieved results by working with staff to meet established targets.
Account Executive
The Collegian
08.2018 - 12.2018
- Worked on many projects that involved sales-related activities while establishing relationships with clients.
- Successfully developed ongoing account relationships throughout semester.
- Fostered strong collaboration with managers and colleagues on The Collegian staff to achieve sales targets.
- Qualified leads, built relationships and executed sales strategies to drive new business.
Marketing Intern
Neighborhood Industries
01.2018 - 06.2018
- Worked closely with community leaders and industry professionals
- Raised over $10,000 during fund-raising events
- Prepared and presented detailed news releases and event-specific information
- Demonstrated successful marketing campaigns, which in turn led daily revenue to triple.
Bank Teller
Wells Fargo
12.2016 - 10.2017
- Developed advanced customer service techniques by fostering client financial product knowledge.
- Actively promoted a team environment to enhance the customer experience.
- Processed customer transactions promptly, minimizing wait times.
- Leveraged complex problem solving skills set to meet client needs directly in face to face and transactional interactions.
Cashier
Save Mart Supermarkets
12.2008 - 08.2013
- Achieved high sales percentage with a value focused customer service approach
- Expressed appreciation for customers with an inviting attitude
- Signed up customers to a membership program and rewards incentive plan
- Processed accurate and efficient sale and return transactions.
Education
Bachelor of Science - Mass Comunication and Journalism – Advertising
California State University - Fresno
Fresno, CA01.2019
Skills
- Verbal and Written Communication
- Complex Information Interpretation
- Analytical Thinking
- Decision-making
- Claims investigation
- Excellent people skills
- Policy interpretation
- Team collaboration
- Personal accountability
- Damage assessment
Timeline
Property Claims Adjuster
Mercury Insurance
12.2022 - Current
Associate Banker
J.P. Morgan Chase
01.2020 - 11.2022
Account Executive
The Collegian
08.2018 - 12.2018
Marketing Intern
Neighborhood Industries
01.2018 - 06.2018
Bank Teller
Wells Fargo
12.2016 - 10.2017
Supervisor
Event Specialists
10.2014 - 10.2019
Cashier
Save Mart Supermarkets
12.2008 - 08.2013
Bachelor of Science - Mass Comunication and Journalism – Advertising
California State University - Fresno
Similar Profiles
Morgan E. CianfroccaMorgan E. Cianfrocca
Property Auditor Reinspector at Mercury InsuranceProperty Auditor Reinspector at Mercury Insurance
Aimee CarranzaAimee Carranza
Claims Training Specialist at Mercury InsuranceClaims Training Specialist at Mercury Insurance
Lisa ArmstrongLisa Armstrong
Regional Branch Manager at Mercury InsuranceRegional Branch Manager at Mercury Insurance