Experienced IT Officer focused on network and data security, management of Microsoft Office 365, carrying out fast, efficient effective client/end-user IT Support, maintaining servers, desktops, laptops other IT equipment, and software updates, updating IT Inventory, Email Management, Virtual Machine (VM) management, and Active Directory.
Hi, I’m
Geoffrey Oloya Ojok
Edmonton,AB
Summary
Overview
11
years of professional experience
1
Certification
Work History
Jesa Farm Dairy Ltd
IT Officer
04.2017 - 10.2023
Job overview
- Carried out system (Business Central) Support
- Configured a secure link to access Business Central for external use.
- Set up test environments to enhance the safety of the live database
- SMTP Mail Setup to enable users to receive pay slips
- Set up user permissions and roles to enhance reporting of User Permissions and Roles
- Solving users’ login issues by resetting their passwords
- Setting up virtual machines for installations of SQL and BC
- Carried out fast, efficient, and effective client/end-user IT Support
- All staff queries have been handled quickly and efficiently either through Remote access or physically.
- Improved the IT Systems network security.
- Enabled secure access rights and permissions by setting up strong password policies.
- Completed installations and renewal of Bitdefender Endpoint Antivirus and license on desktops and laptops
- Installed and configured Sophos Firewall systems by adding strong rules
- Enabled Mac filtering on all Wireless devices to prevent unauthorized access to the network.
- Monitored unwanted IP addresses from accessing the network through the firewall.
- Domain setup and configuration.
- Set up Virtual Machines by configuring Active Domain Controller
- Configured the company’s domains and joined all computers and laptops to the respective domains.
- Created user accounts for every computer user and respective user permissions.
- Implemented and maintained security policies for the computer system and network by setting user passwords to expire every 40 days, this forces users to change their passwords, and the users always receive notifications before their passwords expire.
- Managed user accounts by resetting passwords, enabling, and disabling users, and assigning them to the rights groups.
- Complete maintenance of Servers, Desktops, Laptops, and all other IT equipment and update software.
- Manage servers and networking equipment including installing, maintaining, and upgrading Microsoft Windows-based servers and desktops.
- Did quarterly preventative maintenance of desktops, laptops, and server equipment.
- Timely repair of IT equipment.
- Analyzed system logs and identified potential issues with computer systems. This was done on the BC server and the Sophos firewall.
- Applied operating system updates, patches, and configuration changes to servers and computers
- Updated IT inventory (Hardware and Software)
- All IT equipment was been engraved and tagged.
- Updated newly purchased IT inventory
- Email Management
- Monitoring attachments and emails that might contain phishing emails so that it is not delivered to the recipient.
- Initiated and successfully migrated from G-Suite to the Microsoft Office 365 mail platform with respective users’ mailboxes without spending on external support. This came with increased user mailboxes of 50GB compared to 30GB provided by GSuite.
- Improved communication sent to all staff by creating email groups
- Configured security in Office 365 Admin Portal to enhance security on emails
- Saved cost by using Office 365 Standard licenses instead of procurement of Microsoft Office licenses which was previously in place and was expensive
- Set up the company on Microsoft Office 365
- Maintained a reliable Data Backup Solution
- Set up daily automated backups to run (Databases and File server)
- The test environment was fully set up to test the recovery of the files
- Files were backed up on OneDrive, Shared Drive, and External Drives.
- Communicated regularly with customers concerning data exchange and technology integration.
Katende Ssempebwa & Co. Ltd
IT Assistant
03.2015 - 03.2017
Job overview
- Responded to queries on the phone, via email, or through the IT ticketing system.
- Reviewed system and network performance to make proactive adjustments based on established IT policies
- Installed and configured software and hardware
- Rolled out software updates and applied server patches to thwart threats from penetrating networks
- Helped streamline repair processes and update procedures for support action consistency
- Removed malware, ransomware, and other threats from laptops and desktop systems
- Configured hardware, devices, and software to set up workstations for employees.
- Worked with the software development team on reported errors, and bugs on newly released software and assisted in the deployment of release fixes.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Installed, configured and maintained computer systems and network connections.
- Diagnosed and troubleshot hardware, software and network issues.
Kampala International University
DataBank Administrator
09.2012 - 09.2014
Job overview
- Maintained accurate student results for the whole faculties of the university.
- Prepared students’ statements of results and provisional transcripts
- Prepared graduation lists every year
- Backed up students’ results every week
- Worked hand in hand with Heads of Departments (HODs) and the Deans of all the faculties to get students’ results.
- Updated students’ results with enough evidence well signed by the HOD and the Dean as well as The Deputy Director of Academics in charge of Examinations.
- Entered students’ results into the database
- Adjusted to any new system that the university would introduce
- Worked on any other assignments which the university would give.
Education
Kampala International UniversityKampala, UG
Bachelor of Science from Information Technology
11.2009
University Overview
Skills
- Cloud computing skills: Familiar with cloud applications like Office365, and Google Cloud Platform
- In-depth knowledge of operating systems like Windows
- Familiarity with hardware: Working physical devices—such as servers and printers
- Knowledge of networks: Setting up and maintaining Local Area Networks (LAN) and Wide Area Networks (WAN)
- Dependable and Responsible
- Interpersonal Communication
- Maintenance and Repair of Desktops
- Microsoft 365 and Office Suite
- NetDocuments Management and configuration
- The ability to work well in a team
- Data Entry
Certification
CCNA - Cisco Certified Network Associate.
Certificate in A+ (Computer Repair and Maintenance)
Certificate in DM Implementation
Affiliations
Affiliations
Configured and implemented NetDocuments for Law Firms (MMC Africa Law in Kenya, Levant Capital – Dubai, SD Avocats & Co. Advocates in Guinea, MMAKS Advocates, Kampala, Karawani & Co in Dubai and Doyle Law in South Africa and also integrated NetDocuments into Clio for Doyle Law Firm.) and many more Firms in United States including Upchurch, Weiss Law, Williams Litigation, KW Law, Kao Law, Nexsoma, Conner Law, Cowichan Law, BJ Farrell, Bertram, ATGF, Schneider, Altus Legal, Naimi, PayRock, Stott and Harrington, Strang, Patteson Renning, Lewis & Lacy, Surratte Law among others.
NetDocuments offers a powerful suite of tools for document creation, organization, and editing, including integrations with Microsoft Office applications. Combining these powerful tools with easy-to-use features and applications for users of all skill levels will allow for smarter document management within the office.
Organizing documents across cabinets, tags, folders, or workspaces across the firm’s global repository.
Searching across cabinets or the entire repository with full-text enterprise search, including search analysis, metadata, phrase, and proximity searching that supports Boolean operators, lemmatization, and spell.
Creating, editing, and collaborating on documents with full version control, locking, and rights provisioning.
Granting or restricting access and editing rights to individuals or user groups at the cabinet, folder, metadata, or document level.
Managing records and entire document lifecycle with customizable retention policies, litigation hold, and imaging.
Configured and implemented iManage for different Firms under Mkenga.Languages
English
Professional Working
Timeline
IT Officer
Jesa Farm Dairy Ltd
04.2017 - 10.2023
IT Assistant
Katende Ssempebwa & Co. Ltd
03.2015 - 03.2017
DataBank Administrator
Kampala International University
09.2012 - 09.2014
Kampala International University
Bachelor of Science from Information Technology
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