Summary
Overview
Work History
Education
Skills
Certification
Timeline
BusinessAnalyst

Geoffrey Mills

Toronto,ON

Summary

Energetic Customer Solutions Specialist bringing 13 years of expertise in prioritizing and executing diverse tasks and following through to achieve team goals. Detail-oriented and driven with proficiency in customer relationship management, conflict resolution, and leadership. Dependable, and courteous self-starter aiming to apply an exceptional background to fulfill an available opportunity within the organization.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Store Manager

Growers Retail
04.2021 - 04.2023
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in a customer service-focused environment through proactive communication and positive feedback.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Controlled and engaged in the proper reporting and destruction of all defective cannabis products.
  • Enforced province-set regulations regarding the safe sale of cannabis.
  • Hired, trained, and developed multiple staff, and management within the organization.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Approved regular payroll submissions for employees.
  • Contributed to the regular ordering and receiving of stock and rotating sales to ensure regular rotation of fresh inventory.

Co-Store Manager

SpiritLeaf
06.2020 - 04.2021
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
  • Have opened and helped make a profitable dispensary in a competitive market.
  • Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
  • Set, enforced, and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Applied performance data to evaluate and improve operations target current business conditions, and forecast needs.
  • Oversaw, trained and encouraged staff and management in, promoting a culture of efficiency and performance.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.

Store Manager

EB Games
08.2013 - 08.2016
  • Managed all aspects of store operations, including organization, maintenance, and marketing functions
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements
  • Protected store from loss or theft by setting and enforcing clear security policies
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively
  • Recruited, interviewed, hired, and developed staff members who brought talent, enthusiasm, and experience to an already gifted team of Store Representatives
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings

Assistant Theatre Manager

Cineplex Entertainment
06.2005 - 08.2013
  • Managed large and small amounts of staff at numerous theatres at some of the busiest theatres in the country
  • Ensured that all equipment in the building was in working order
  • Worked closely with contract cleaning staff to ensure cleanliness for daily operations
  • Assisted in planning show-times to allow for profit maximization
  • Managed all marketing and advertising material posted in the proper location for allocated times.
  • Ensured proper training and development of all staff through regular coaching and follow-ups with staff
  • Responsible for buildings security before opening and after closing

Education

Diploma - Business Administration And Marketing

Seneca College Markham Campus
Markham, ON
06.2012

Bachelor of Arts - Kinesiology

York University
Toronto, ON

Skills

  • Microsoft Office - advanced
  • Mac Works - advanced
  • G Suite - intermediate
  • Staff management
  • Team training
  • Proficiency with CRM systems
  • Customer service
  • Account management
  • Merchandising expertise
  • Relationship building and management
  • Inventory management
  • Converting leads
  • Forecasting abilities
  • Marketing and Advertising
  • Operations Oversight

Certification

  • Certificate of Completion for Respectful Workplace Training
  • Certificate of Completion for Credit 101: The Lenders Perspective
  • Accessibility for Ontarians with Disabilities Act Certification
  • Certificate of Completion for Fraud and Money Laundering Avoidance
  • Ontario Smart Serve Certification Training - 2012-present
  • Ontario CannSell Certification Training - 2020-present
  • Ontario Cannabis Retail Manager License - 2022-2024

Timeline

Store Manager

Growers Retail
04.2021 - 04.2023

Co-Store Manager

SpiritLeaf
06.2020 - 04.2021

Store Manager

EB Games
08.2013 - 08.2016

Assistant Theatre Manager

Cineplex Entertainment
06.2005 - 08.2013

Diploma - Business Administration And Marketing

Seneca College Markham Campus

Bachelor of Arts - Kinesiology

York University

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Geoffrey Mills