Geoffrey La Plante

Work History

Staples

10.2023 - Current

Managed budget implementations, employee reviews, training and schedules for a team of 38.
Developed a diverse team in 5 departments including 2 managers and 3 supervisors. I developed a positive work environment and high employee satisfaction. Increased Associate engagement survey 5% over previous year.
Increased financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Developed and implemented strategies to increase sales and profitability. Increased annual sales form -9% to -2.5% in 7 months through sales coaching and merchandising.

Staples

12.2022 - 10.2023

Handled customer relations issues, enabling quick resolution, and client satisfaction in technology sales and business quotes.
Increased sales revenue by developing and implementing effective sales strategies through stock replenishment and sales support supervisors.
Built long-lasting client relationships through excellent customer service and consistent followups in copy and print center.
Led a successful sales team by providing motivational coaching and performance-based incentives including remote access tech repair and product service coverage sales.
Maintained ongoing training and mentorship for junior sales staff, fostering professional development and career growth.

Staples

04.2018 - 12.2022

Boosted sales revenue by implementing effective sales strategies and cultivating relationships with key clients.
Led a high-performing sales team, ensuring consistent achievement of sales targets and KPIs.
Increased client retention rates by addressing customer concerns promptly and providing exceptional after-sales support services regularly.
Mentored junior staff members, fostering a positive work environment that encouraged professional development and career advancement.
Exceeded annual sales targets consistently, driving significant revenue growth for the division.
Achieved sales goals and service targets by cultivating and securing new customer relationships.

Monk Office

11.2014 - 04.2018

Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Managed inventory control, cash control, and store opening and closing procedures.
Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Assisted with hiring, training and mentoring new staff members.
Completed point of sale opening and closing procedures.
Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.