Dynamic Developmental Services Counselor with a proven track record at the Ottawa-Carleton Association for Persons With Developmental Disabilities. Expert in client needs assessment and crisis response, fostering supportive environments that enhance self-esteem and communication. Skilled in implementing behavioral strategies, advocating for client resources, and collaborating effectively with multidisciplinary teams.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Developmental Services Counselor
Ottawa-Carleton Association for Persons With Developmental Disabilities
04.2012 - Current
Assisted clients in identifying personal goals and developing actionable plans.
Facilitated group discussions to promote peer support and share resources.
Conducted assessments to evaluate client needs and preferences.
Provided guidance on coping strategies for stress and anxiety management.
Collaborated with team members to create a safe, welcoming environment for clients.
Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
Implemented behavioral modification strategies to help clients develop healthier coping mechanisms.
Established trusting therapeutic alliances with clients through empathetic listening, validation, and unconditional positive regard.
Communicated regularly with other professionals involved in the client''s care for coordinated service delivery efforts.
Fostered supportive environment, enabling clients to openly discuss their feelings and experiences.
Advocated for clients' needs, connecting them with community resources to support their well-being.
Improved client self-esteem and communication skills through targeted therapeutic techniques.
Collaborated with other professionals to coordinate comprehensive care for clients.
Assisted clients in exploring feelings and understanding behaviors.
Home Renovator
ACI Construction
12.2020 - 08.2021
Implemented process improvements that enhanced workflow efficiency across multiple projects.
Communicated regularly with clients to discuss progress and address any concerns.
Created custom pieces to provide unique and personalized touches to living spaces.
Conducted thorough site assessments to identify potential issues and develop effective solutions.
Landscape Worker
Turbine Construction
06.2013 - 09.2016
Operated heavy machinery for excavation and grading of landscape projects.
Collaborated with team members to execute landscaping designs accurately.
Improved workflow processes by identifying inefficiencies and proposing enhancements.
Completed projects on time with diligent work ethic and consistent attention to detail.
Education
High School Diploma -
Woodroffe High School
Ottawa, ON
Ontario College Diploma - Public Safety And Legal Studies
Algonquin College
Ottawa, Ontario
Skills
Establishing connections
Self-care strategies
Team leadership
Problem solving
Behavioral observation
Crisis response
Skilled in conflict resolution
Emotional regulation
Teamwork
Client needs assessment
Intake assessments
Multicultural competence
Adaptability
Languages
English
Native or Bilingual
Certification
Crisis Prevention Intervention (2024)
CPR and First Aid (2024)
Timeline
Home Renovator
ACI Construction
12.2020 - 08.2021
Landscape Worker
Turbine Construction
06.2013 - 09.2016
Developmental Services Counselor
Ottawa-Carleton Association for Persons With Developmental Disabilities
04.2012 - Current
High School Diploma -
Woodroffe High School
Ontario College Diploma - Public Safety And Legal Studies
Primary Instructor/Primary Counsellor/ Counsellor Aide/ Relief Worker at Ottawa-Carleton Association for Persons with Development DisabilitiesPrimary Instructor/Primary Counsellor/ Counsellor Aide/ Relief Worker at Ottawa-Carleton Association for Persons with Development Disabilities