GEOFFREY BEESLEY
Richmond Hill
Summary
Able to combine skills that are necessary when working with a community and a professional environment dynamic leader and team builder, consistently motivating others to succeed, have dealt and worked in different customer service situations, able to communicate with people in difficult and enjoyable situations, provided help desk base IT phone support to end-users and spearheaded hardware and software upgrade rollouts. Installed desktop computers and implemented network configuration. My objective to obtain a full-time position to enhance my technical skills and workplace experience.
Overview
13
13
years of professional experience
Work History
Field Service Technician
Bell
04.2023 - Current
- Improved equipment uptime by conducting regular preventive maintenance and timely repairs.
- Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Streamlined service processes, documenting repair procedures and creating comprehensive reports for each job completed.
- Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Continuously expanded knowledge base through ongoing training and certification programs, staying current with industry advancements.
- Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
Collection Agent
Financial Debt Recovery
06.2016 - 10.2022
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Used skip tracing and other techniques to locate debtors.
- Trained new team members on scripts, company services and collection strategies.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Entered client details and notes into system for interdepartmental access and review.
- Worked with customer to create debt repayment plan based on current financial condition.
IT Support /Property Manager/ Vendor Manager
Financial Debt Recovery
10.2017 - 09.2018
- Monitor and maintain 50+ computer workstations
- Troubleshoot system and network problems, diagnosing and solving hardware or software faults
- Performed variety of computer repairs and maintenance including onsite repairs and replacement of parts
- Set up new users' accounts and profiles and deal with password issues
- Prioritize and manage many open cases at one time
- Provide support, including procedural documentation and relevant reports
- Researched available vendors to determine which vendors offer best pricing and product quality
- Established standards to which to assess performance of approved vendors
- Evaluated current vendor management programs and identify way to improve them
- Oversaw 4 property office buildings by investigating and resolving tenant complaints
- Maintain building systems by contacting maintenance services and supervising repairs
Pre-Litigation Analyst
Sauvageau and Associates
04.2014 - 09.2015
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Trained new team members on scripts, company services and collection strategies.
- Maintained high volume of calls and met demands of busy and productive group.
- Used skip tracing and other techniques to locate debtors.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Entered client details and notes into system for interdepartmental access and review.
Collection Agent
ACTION COLLECTIONS AND RECEIVABLES MANAGEMENT
10.2011 - 03.2014
- Contact/ Locate specific people who are financially in debt
- Consult on their financial situations to find a swift and easy conclusion
- Sometimes consult with volatile individuals who dispute their accounts
- Used skip tracing and other techniques to locate debtors.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Processed debtor payments and updated accounts to reflect new balance.
- Worked in call center environment handling manual and automatically dialed outbound calls
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor
Education
Diploma - General Arts
Seneca College York
Toronto, ON04.2010
Skills
- Written Communication
- Maintenance and Repair
- Basic IT support
- Troubleshooting and Diagnostics
- Software deployment management
- Desktop and laptop installations
- Inventory management
- Efficient multitasking
- Help Desk Operations
- Network Troubleshooting
- Persuasion Techniques
Timeline
Field Service Technician
Bell
04.2023 - Current
IT Support /Property Manager/ Vendor Manager
Financial Debt Recovery
10.2017 - 09.2018
Collection Agent
Financial Debt Recovery
06.2016 - 10.2022
Pre-Litigation Analyst
Sauvageau and Associates
04.2014 - 09.2015
Collection Agent
ACTION COLLECTIONS AND RECEIVABLES MANAGEMENT
10.2011 - 03.2014
Diploma - General Arts
Seneca College York
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