Geoffrey Batley
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Assistant Manager
Mid Island Coop
09.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
CRS Representative
Mid Island Coop
02.2023 - 09.2023
- Completed checklists, shift documentation and recordkeeping following agency policies and procedures.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Addressed customer needs and made product recommendations to increase sales.
- Upsold additional products and services to customers, increasing revenue.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Checked personal identifications during alcohol and tobacco sales.
- Worked with floor team and managers to meet wide range of customer needs.
- Trained and knowledgeable of all three Co-op businesses located at the Mid Island Sayward site which include the Gas bar, Liquor store and Food market.
Lead Installer
Allwest Furnishing Ltd
05.2022 - 10.2022
- Loaded and unloaded building materials used for construction.
- Laid out materials and system components to prepare for installation.
- Maintained relationships with customers to better understand needs and uphold standards of service.
- Operated tools, equipment and machinery according to safety standards.
- Installed complete systems at new residential and business construction sites.
- Inspected installations to check for functionality and maintain customer satisfaction.
- Communicated quickly and accurately with supervisors about problematic sites, missed installations or other issues.
- Calculated materials and time needed for each job.
- Completed troubleshooting of malfunctions and diagnosed issues.
- Maintained schedule of appointments with eye for both quality and speed of service.
- Troubleshot and repaired broken furniture systems or installed updated ones for best-in-class service.
- Managed maintenance activities, supervised staff and inspected equipment.
Installer
Excel Office Installations
08.2017 - 05.2022
- Operated tools, equipment and machinery according to safety standards.
- Laid out materials and system components to prepare for installation.
- Installed complete systems at new residential and business construction sites.
- Communicated quickly and accurately with supervisors about problematic sites, missed installations or other issues.
- Inspected installations to check for functionality and maintain customer satisfaction.
- Maintained relationships with customers to better understand needs and uphold standards of service.
- Completed troubleshooting of malfunctions and diagnosed issues.
- Drove company vehicles including cars, vans, 1 ton trucks and 5 ton trucks.
- Ran jobs which included the oversite of the install and completed all required paperwork.
Pressure Truck Operator
Tri Hi Pressure
10.2013 - 08.2016
- Fastened chains, straps, covers and binders to secure load during transit.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Operated a pressure truck completing various tasks that changed daily throughout the oilfield.
- Worked competently and safely with some of the top 10 most dangerous chemicals in Canada.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
Kitchen Manager
Crown and Anchor Pub
01.2003 - 10.2013
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling and surface cleaning.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Checked and tested foods to verify quality and temperature.
- Wiped down counters using sanitizing spray to prevent cross-contamination among food items.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Followed standardized recipes set by Chef for production of breakfast, lunch and dinner meals.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Motivated staff to perform at peak efficiency and quality.
- Oversaw food preparation and monitored safety protocols.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Helped general management develop prices based on inventory costs and portion sizes.
- Was in charge of having the schedule for kitchen staff complete for the month
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Education
High School Diploma -
Hilltop High School
Whitecourt, AB06.2003
Skills
- Outgoing personality with excellent interpersonal skills
- Excellent communication, organization and time management skills
- Trustworthy and ethical, works with integrity
- Exceptional at providing Customer Service
- Previous supervisor & inventory control experience
- Great with numbers and computers
- Team player with the ability to work well with others as well as alone
- Exceptional attention to detail
- Decision-making
Certification
- Standard First Aid - Level C - CPR/AED
- Teknion certified
- Food safe Level 1
- Serving it right
- Propane certificate
Education
Whitecourt, AB
Languages
Timeline
Assistant Manager
Mid Island Coop
09.2023 - Current
CRS Representative
Mid Island Coop
02.2023 - 09.2023
Lead Installer
Allwest Furnishing Ltd
05.2022 - 10.2022
Installer
Excel Office Installations
08.2017 - 05.2022
Pressure Truck Operator
Tri Hi Pressure
10.2013 - 08.2016
Kitchen Manager
Crown and Anchor Pub
01.2003 - 10.2013
- Standard First Aid - Level C - CPR/AED
- Teknion certified
- Food safe Level 1
- Serving it right
- Propane certificate
High School Diploma -
Hilltop High School
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