Dynamic Hardware Manager with a proven track record at The Saskatoon Co-operative Association Ltd, excelling in retail strategy and team leadership. Achieved significant sales growth through effective coaching and inventory management. Strong communicator and problem solver, dedicated to enhancing customer experiences and driving operational efficiency.
Overview
18
18
years of professional experience
Work History
Hardware Manager
The Saskatoon Co-operative Association Ltd
SASKATOON, Saskatchewan
09.2017 - Current
Oversaw operations for Hardware Sales Department with 20+ team members.
Planned and executed retail strategies, including events, merchandising, and pricing management.
Collaborated with Home Center Manager to drive margin profitability and sales growth.
Led inventory team in conducting continuous counts to ensure accuracy.
Maintained image standards throughout facility to enhance customer experience.
Coached and mentored sales team, providing tools for knowledge and skill development.
Communicated with Federated Co-op to improve operational efficiency across locations.
Utilized expertise in Federated Co-op Retail system and MI9 for POS and Business Intelligence.
Lumber Manager
Central Plains Co-operative Association
12.2016 - 09.2017
Supervised Lumber department operations at Rosetown Home Center.
Quoted, sold, and ordered Lumber/Building Materials for contractors and residential customers.
Revamped sales and inventory processes to eliminate outdated stock and enhance customer experience.
Cultivated relationships with contractors to drive sales across various building materials.
Achieved positive Earnings Before Interest, Taxes, Depreciation, and Amortization (EBITDA).
Manager of Installation Services
J&H Builders Warehouse
09.2013 - 12.2016
Supervised residential installation and renovation department with 6 to 12 employees and subcontractors.
Achieved departmental sales targets through strategic planning and effective leadership.
Oversaw sales and quoting for major and minor renovation projects, including siding, roofing, and kitchens.
Acted as primary liaison with customers throughout renovation project life cycle.
Scheduled tradespeople to ensure timely project execution.
Issued purchase orders and negotiated pricing with subcontractors to optimize costs.
Conducted post-project follow-up to ensure customer satisfaction and collections.
Coordinated service and warranty resolutions with installers or vendors to address issues.
Assistant Retail Sales Manager
J&H Builders Warehouse
04.2012 - 09.2013
Oversee staff in retail building and renovation material sales.
Customer service and personal sales
Ensure smooth operation of retail store
Project and material estimation and quotation
Assisted in training new sales associates on product knowledge and customer service standards.
Engaged customers to understand their needs and provide tailored product recommendations.
Oversaw daily operations, including staff scheduling and task assignments for efficiency.
Maintained visual merchandising standards to promote a welcoming shopping environment.
Owner/Operator
Straight Ace Renovations Inc
10.2007 - 04.2012
Specialized in installation of vinyl siding, windows, doors, and decks.
Managed interior renovations including bathroom and kitchen upgrades.
Conducted project estimation and generated quotations for clients.
Supervised employee performance to ensure project completion.
Handled all accounting and payroll functions for small business operations.
Maintained direct communication with customers throughout project lifecycle.
Operated power tools in compliance with safety guidelines.
Demonstrated self-motivation while working independently on projects.