Geoff Edwards
Scarborough,ON
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
24
24
years of professional experience
Work History
Global Head of Site Support
Computershare Trust Company of Canada
Toronto, ON
04.2022 - 07.2024
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Utilized various software and tools to streamline processes and optimize performance.
- Worked with cross-functional teams to achieve goals.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Canadian Facilities Manager
Computershare Trust Company of Canada
Toronto, Ontario
11.2018 - 04.2022
- Scheduled preventative maintenance visits from outside vendors for specialized services such as elevator and escalator inspection or fire alarm system testing.
- Monitored facility operations to ensure adherence to safety regulations and compliance with applicable laws.
- Developed emergency response plans in case of natural disasters or other unexpected events.
- Planned maintenance activities in accordance with budget limitations, building use needs and operational requirements.
Site Support Manager - North America
Computershare Trust Company of Canada
Toronto, ON
09.2008 - 04.2022
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Established processes to ensure efficient workflow throughout the organization.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
Site Support Manager
Computershare Trust Company of Canada
Toronto, ON
09.2007 - 09.2008
- Streamlined communication channels, improving information flow and decision-making speed.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
Site Support Team
Computershare Trust Company of Canada
Toronto, ON
02.2005 - 09.2007
- Tested newly installed systems prior to deployment in order to verify functionality according to specifications.
- Assisted users in setting up new accounts, resetting passwords, configuring applications and providing general guidance on usage of the systems.
- Managed inventory of spare parts required for maintenance purposes by tracking usage patterns over time.
- Tracked asset information such as serial numbers, warranty details, in an organized database for easy retrieval during audits.
Site Support Engineer
Computershare Trust Company of Canada
Toronto, ON
10.2000 - 02.2005
- Assisted in troubleshooting issues related to product design or manufacturing processes.
- Conferred with technical personnel to prepare designs or operational plans.
- Communicated with clients and coworkers about analysis results.
- Performed testing to determine functionality or optimization.
Education
Associate of Applied Science - Telecommunications Management Certificate Program
Ryerson University
Toronto, Ontario Skills
- Team Management
- Networking
- Problem Resolution
- Cultural Awareness
- Relationship Building
- PPE use
- Written Communication
References
References available upon request.
Timeline
Global Head of Site Support
Computershare Trust Company of Canada
04.2022 - 07.2024
Canadian Facilities Manager
Computershare Trust Company of Canada
11.2018 - 04.2022
Site Support Manager - North America
Computershare Trust Company of Canada
09.2008 - 04.2022
Site Support Manager
Computershare Trust Company of Canada
09.2007 - 09.2008
Site Support Team
Computershare Trust Company of Canada
02.2005 - 09.2007
Site Support Engineer
Computershare Trust Company of Canada
10.2000 - 02.2005
Associate of Applied Science - Telecommunications Management Certificate Program
Ryerson University
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