GEO WILSON M
Riverview,NB
Summary
Dedicated and detail-oriented Gatehouse Associate with extensive experience in handling transactions, verifying orders, and providing exceptional customer service. Proficient in operating registers, scanners, and credit/debit card terminals, ensuring accurate and efficient payment processing.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Gatehouse Coordinator
IKEA
Finch, ON
01.2023 - 07.2023
- Operated registers, scanners, and credit/debit card terminals to process customer payments.
- Coordinated with other departments to ensure projects were completed on time and within budget.
- Answered customer inquiries about products, services, and order statuses in a friendly and informative manner.
- Stocked shelves with merchandise and ensured product displays were neat and orderly.
- Provided customer service support for inquiries, complaints, and returns.
- Assisted customers with selecting items and answering questions about products.
- Created and maintained accurate records of departmental activities, including budgets, personnel documents and project timelines.
Entry Gate Associate
The Brick
Scarborough, Ontario
08.2023 - 01.2024
- Checked and confirmed customer orders for building materials, ensuring accuracy and completeness.
- Developed a thorough understanding of various building materials to verify orders accurately.
- Maintained a clean and orderly checkout area, ensuring it is free of clutter and debris.
- Addressed discrepancies or issues promptly, maintaining customer satisfaction through effective problem-solving.
- Stayed updated on new products and services to provide accurate information and recommendations to customers.
- Operated equipment such as scanners and scales correctly during checkout process.
- Performed cash register functions accurately and efficiently.
Gatehouse Operations Associate
Hudson's bay
Toronto, Ontario
02.2022 - 12.2022
- Assisted in resolving discrepancies between actual inventories versus system generated reports.
- Utilized ERP systems to track inventory movements and generate performance insights.
- Provided technical support for internal staff regarding system usage issues related to operations management.
- Participated in team meetings focused on identifying opportunities for process optimization.
- Maintained up-to-date records of all incoming and outgoing materials including tracking numbers.
- Shipped packages and received goods and materials under guidance of company's procedures.
Education
Post Graduate Certificate - Marketing Management
Georgian College
08.2023
Post Graduate Certificate - Business Management
Niagara College
08.2022
Bachelors of Commerce - Business Accountancy
Bangalore University
09-2020
Skills
- Cash Handling
- POS System Operation
- Loss Prevention
- Decision-Making
- Flexible Schedule
- Workplace Safety
- Time Management
- Customer Service
- Payment Processing
- Multitasking
Certification
- CPR & FIRST AID CERTIFICATION
- SMART SERVE CERTIFICATION
- ONTARIO SECURITY GUARD LICENSE
Timeline
Entry Gate Associate
The Brick
08.2023 - 01.2024
Gatehouse Coordinator
IKEA
01.2023 - 07.2023
Gatehouse Operations Associate
Hudson's bay
02.2022 - 12.2022
Post Graduate Certificate - Marketing Management
Georgian College
Post Graduate Certificate - Business Management
Niagara College
Bachelors of Commerce - Business Accountancy
Bangalore University
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